Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Position

Assistant Manager - Business Operations

No. of Positions

1

Department

Direct Sales Force

Function

DSF - Operations

Reporting to

Manager - Business Operations - 90C, Gurgaon, DSF

Band

5A

Location

Kolkata Defence

Last date of submission

Key Responsibilities:

U Maximize Applied to paid to meet business plan


U Hub Hold Cases resolution within TAT


U NFTR % Reduction


U MIS and Reports/Dashboards


U Follow-up for GO Actionable resolution


U Booking & Tracking of Medical reports


U Customer complaint resolution within TAT


U Maximize MFYP Collection and Renewals


U Ensure NC cracking through field


U Auto-pay Traction / ECS Registration


U POSV / Welcome Call


U Managing end to end operational process along with teams in the field & distribution leaders


U Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations.


U Managing dashboard for Quality of business


U Adoption of various digital initiatives among distribution

Measure of Success:

Timely & Accurate MIS Timely WIP Movement to timely business processing Improvement in key processes across field Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency / Collections Meeting Targets of MFYP and Renewals. POS Discrepancy Rate & resolution TAT Auto-pay Registration Conversion % Audit Rating

Desired qualifications and experience:

Must have a minimum of 3-5 years of experience of which at least 2 yrs. in customer service / operations / Finance Preferable experience in Insurance / Banking Should be a Graduate / Post Graduate

ELIGIBILITY

Candidates who have a performance rating of G2V2 & have completed 12 months in the current role

Candidates who have a performance rating of G3V3 & have completed 18 months in the current

FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current

role & have a minimum performance rating of G3V3.

Knowledge and skills required:

Result oriented Ability to manage & inspire teams to achieve targets. Good communication & co-ordination skills Data management on Excel, data analysis and interpretation skills should be good Customer centricity and ability to influence without authority Strong intersection management and relationship building capabilities

State

West Bengal

Branch

Kolkata Defence

Department

Operations

Function

DSF - Business Operations

Posted On

08-Dec-2025