Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers open more doors than others. If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. If you\xe2\x80\x99re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Job Profile The Complaints category is responsible for ensuring all customer complaints are received and investigated, resolved or passed to the correct body, this may be internal or external. May be located in a Retail branch, contact center or a central office location. Tasks and responsibilities of the job holder may include the following:

• To investigate and respond to customer complaints and provide suitable resolutions

• Seek ways to improve the effectiveness of customer\'s interactions with HSBC; thereby reducing the volume and severity of complaints

• To identify and report complaints and other customer feedback trends which indicate where services or processes need review

• Ensure customer complaints are escalated to senior management or regulatory bodies or HSBC group as appropriate, in line with policies

Complaint Handlers may be required to acquire knowledge of a product area and in some geographies, may need to hold specific certificates
Requirements
Minimum Graduation or as required for the role Useful Link Link to Careers Site: Click HERE You\xe2\x80\x99ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India