Job Description

Profile: Assistant Manager - Customer Communication Specialist

- Leveraging customer insights, external trends, and internal measurements to design new communications.

- Coordinating and overseeing all Business Continuity communications (internally and externally) for customer operations.

- Creating relevant and timely messages/content for our customers. Ensuring the message is consistent and engaging.

- Building a variety of communications programs (internally and externally) to keep them informed and engaged, increase customer satisfaction, and enhance overall customer experience.

- Write and distribute content to promote the organization\'s products, brand, or activities.

- Effective communication with customers can help build relationships with the target audience and promote customer engagement and retention.

- Being aware of emerging trends in communications which increase expectations of our customers and acting on them accordingly.

- Being able to communicate fluently with customers in English, Hindi plus at least one other regional language.

- Build rapport with customers (internal and external).

- Responsible for the day-to-day management of tools, communication tools, etc., including regular organization of the customer communication data stored.

- Carry out such other duties that are consistent with the role and your skills and capabilities as may, from time to time, be required by the Company.

- Personally demonstrate appropriate behaviors/ways of working to reflect/support the company policies and drive this approach.

- Ensure personal behavior promotes cultural change and reflects the values/behaviors of Customer First operations.

Location : Gachibowli (Hyderabad)

Education : Graduation/Post Graduation (in English Preferred)

English Language A Level (A0/A1) or equivalent

Experience : 4-6 yrs

Gender : Female

Industry : B2C

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