We are hiring an Assistant Manager - Customer Care with 1-2 years of experience and excellent English communication skills to support customer interactions, manage follow-ups, and ensure timely resolution of customer queries.
Key Responsibilities
Handle customer queries via phone/email/WhatsApp and ensure timely responses
Manage follow-ups and coordinate with internal teams for issue resolution
Handle escalations with a calm, professional approach
Prepare basic daily/weekly reports and track resolution status
Support improvements in customer service processes and service quality
Requirements
1-2 years experience in customer care/customer support
Excellent English communication skills (spoken and written) is mandatory
Strong interpersonal skills and customer handling ability
Basic knowledge of MS Excel / Google Sheets
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Ability to commute/relocate:
Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support: 1 year (Required)
Language:
English (Required)
Work Location: In person
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