Job Description

To support and manage the Customer Relationship Management (CRM) function by ensuring smooth coordination between customers, sales, legal, finance, and operations teams, delivering a positive customer experience from booking to handover and post-handover support.

Key ResponsibilitiesCustomer Relationship Management

Act as a single point of contact for customers post-booking until possession and beyond. Handle customer queries, complaints, and requests in a timely and professional manner. Ensure high customer satisfaction through proactive communication and issue resolution.

Documentation & Coordination

Coordinate with sales, legal, finance, and project teams for agreement execution, payment schedules, and approvals. Ensure accuracy and completeness of customer documentation including booking forms, agreements, and KYC records. Track and follow up on milestone-based payments and outstanding dues.

Process & System Management

Maintain and update CRM systems with customer interactions, payment status, and service requests. Prepare CRM reports on collections, customer feedback, escalations, and resolution status. Support CRM Manager in implementing and improving CRM processes and SOPs.

Handover & Post-Sales Support

Coordinate unit handover, snag list closure, and possession documentation. Assist customers during registration, loan coordination, and possession formalities. Manage post-handover service requests and ensure closure within defined timelines.

Team Support & Escalation Handling

Guide CRM executives in handling customer communications and service standards. Handle escalated customer issues and coordinate internally for resolution. Ensure compliance with RERA guidelines and company policies.

Key Skills & Competencies

Strong customer handling and communication skills Knowledge of real estate sales lifecycle and post-sales processes Proficiency in CRM software and MS Excel Problem-solving and conflict resolution abilities Attention to detail and documentation accuracy Ability to coordinate with multiple internal stakeholders

Educational Qualification

Graduate in any discipline (MBA / PG preferred)

Experience

6-8 years of experience in CRM / Customer Support in

real estate or construction industry

Prior experience in post-sales CRM operations in Real Estate is mandatory
Job Type: Full-time

Pay: ?45,000.00 - ?50,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Can you join immediately? What is your current gross salary per month? What is your expected gross salary per month?
Work Location: In person