Job Description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The main purpose of this role is managing an operations team to provide excellent service delivery and daily production through planning, organizing, and executing verifications/background screening services in the team.

Ensures the organization\xe2\x80\x99s goals and values, high-quality standards as well as business requirements are met.

Initiates, drives, executes, and supports change in the organization.

Responsibilities

Responsibilities-

Team Management: -

• Support and manage a group of teams in background screening operations.
• Works closely with Team Leaders and support functions to ensure timely completion of tasks and delivery of KPIs.
• Sets priorities for leaders to meet daily deadlines; help develop plans to meet short and long-term objectives; conduct coaching and development for leaders.
• Stays up to date with clients and business requirements; delivers clear and consistent instructions to the teams. Addresses employee queries, issues, and responds to staff\xe2\x80\x99s feedback.
• Maintains balance between teams expectations and responding to business requirements; takes responsibility for business decisions and adjusts communication style when interacting with teams.
• Cascades appropriate communication (verbal/non-verbal) to their teams in a timely, professional, and appropriate manner.
• Motivates and inspires team members to build engagement and increases retention of employees as well as over-achievement of business targets.
• Assesses situation, draws a conclusion, and implement course of actions.

Performance & Quality: -

• Responsible for delivery of SLA\xe2\x80\x99s, KPI\xe2\x80\x99s, quality and compliance metrics.
• Sets SMART (specific, measurable, ambitious, realistic, time-bound) goals aligned with the company\xe2\x80\x99s strategic priorities.
• Monitor team\xe2\x80\x99s performance by running regular reports, both operational efficiency and client-related, conduct analysis needed and present to leaders.
• Drive efficiencies across teams and deliver productivity gains. Analyze, plan and execute detailed action plans.
• Handles escalations and ensures appropriate measures are taken to avoid them in the first place; also creates a sense of urgency and severity.
• Represents HireRight during client and internal review meetings
• Organizes and drives regular audits of work in progress; performs close monitoring of adherence and quality of work by the operations team.

Governance & Reporting: -

• Maintain and publish reports for business and client requirements.
• Prepare and present weekly/monthly/quarterly review presentations.
• Conducts periodic performance and career path discussions in accordance with HireRight policies; coaches team members to maximize performance and achieve career goals; implement control measures on performance issues in concurrence with management and HR team.
• Decision-making guided by policies, procedures, and own business plans, that impact the efficiency and effectiveness of their teams.

Proactively identify and resolve day-to-day technical and operational issues.

Qualifications

Education-

Graduation in any stream.

Knowledge & Skills-

• Has the ability to lead and be responsible for a group of leaders and deliver results.
• Ability to communicate effectively in verbal and written forms.
• Represent and address a group of people and drive culture.
• Ability to quickly adapt to change in business circumstances.
• Ability to work independently and take decisions under time pressure.
• Ability to meet project deadlines.
• Has good knowledge of policies and procedures.
• Good connect with various functional groups.
• Has supervisory knowledge and skills.

Strong presentation skills including excel, PowerPoint and email etiquettes.

What do we offer

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

HireRight