Job Description

:
: Senior Executive / Assistant Manager - Fund Business Operation
A Position Overview
Position Title
Senior Executive / Assistant Manager - CBO
Department
Operations
Level / Band
Senior Executive / Assistant Manager
B Organisational Relationships
Reports to
Manager
Supervises
CBO - Employer Employee issuances
C Job Dimensions
Geographic Area Covered
All locations from the HO
Stakeholders Internal
All departments
Stakeholders External
All the customers / Partners / Clients / Intermediaries
Role Summary
This role requires handling PAN India Issuances and servicing of Group Fund clients, Intermediaries and business teams. This position requires a candidate to have corporate client handling background or should have experience in managing high end retail clients. Insurance experience will be preferred.
Roles and Responsibilities:
The candidate is expected to manage the below mentioned activities:

• Verification of documents and follow all compliance protocols including the AML & KYC guidelines.
• Following Unit Linked & Non-Linked regulations.
• New business policy issuances
• Processing Fund withdrawal requests received from Pan India clients
• Ensuring on time annuity payouts to customers
• Processing servicing requests - Fund switch, Endorsements, sharing Fund statements, MIS reports, Commission payouts
• Coordination with the finance, servicing team, and compliance / Actuarial in order to ensure end to end closure of requests
• Ensuring that all cases are closed within TAT and SLA is maintained

D Key Result Areas
Adherence to established processes

• Following the process & coordinate with IT team for cases on adhoc basis
• Ensure timely updation of trackers
• Maintain consistent quality scores

Controls

• Be updated on any process / regulation changes and communicate the same to relevant stakeholders
• Daily reconciliation of MIS.

E Competencies
Competency For
Proficiency Scale
Proficiency Scale Description
Customer & Consumer Orientation:
2
Ensures thorough follow up with servicing teams to ensure that customer concerns are responded to with urgency and sense of responsibility.
Uses the perspectives of the customer to resolve decision dilemmas on operational
approaches & priorities.
Finds opportunities to collect information from the most direct source on customer needs.
Collaboration & Networking:
1
Keeps self-aware of the important stake holders (decision makers & influencers) necessary for delivering results.
Communicates & connects consistently with colleagues, customers and internal stakeholders to respond and resolve their concerns and queries.
Remains courteous while dealing with colleagues and customers.
Seeks guidance in case of ambiguity.
Process Orientation:
1
Is aware about all critical process flows applicable to the assigned role and also about the performance parameters like
TAT, SLA etc. for assigned activities.
Works towards making sure that set benchmarks are met with required quality standards as per processes.
Has good understanding and awareness about MS office tools
Attention to Details & Solution Orientation:
.
1
Is aware of the various pieces of information and processes required to make quality decisions and identifies the gaps.
Strives to perform tasks in an error free manner with care and focus on completing tasks within a stipulated time frame.
Asks for help if required.
Is aware of the various segments of customers and consumers in the organization and provides them with standard service/solution based on set procedures.
Escalates issues as and when required.
Managing and working with remote teams:
1
Coordinates and cooperates with other team members through the digital medium and expresses views on one's own area
Understands various roles and functions of team/ HO members working remotely and aligns well to own role
Keeps appropriate people informed about progress on tasks/projects and seeks help
if required
Respects diverse opinions and attempts to understand viewpoints of others
Technological enablement
and agility:
2
Demonstrates a good understanding of the technological advancements and works
with peers or colleagues to test the viability of a new technology tool before applying
it in one's area of work by ensuring the outcome is error-free
Ability to alter conventional processes and highlight challenges that can be enabled
with technology
Stays calm in ambiguous or demanding technological changes in one's area of work
Ability to make decisions on minor technological changes and can escalate major
concerns to the senior management
F Skills Required
Technical
Strong Communication skills, Listening skills & thorough knowledge of processes and systems.
Basic Knowledge of Group and Life Insurance preferable
MS Office (Advanced Excels like pivot, Vlook up)
Behavioral (Refer Appendix for details)
Essential
Desired
Interpersonal skills
?
Communication skills
?
Creative thinking skills
?
Supervising/Leadership skills
?
Teamwork Skills
?
Influencing skills
?
Relationship Building skills
?
?
Decision making skills
?
G Incumbent Characteristics
Essential
Desired
Qualification
Graduate
Post Graduate
Experience
5-8 years in a insurance sector
Experience in Business Support, Customer Services / Queries handling.
MIS and PPT skills in Group Business
About Company:
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Skills Required