Assistant Manager Concierge

Year Delhi, Delhi, India

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To have complete knowledge of the operational systems at Front Office and all Accor loyalty programs.
To have complete knowledge of standard operating policies and procedures for the Concierge/Transportation department.
Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
Identifies staff training requirements and service improvements areas.
Supervises and guides Concierge Team to ensure that hotel’s policies and procedures are adhered to.
Ensure that all guest requests are handled quickly and efficiently.
Is fully aware of all the activities taking place in the hotel, e.g. functions, VIP/group arrivals and departures.
Ensure that luggage delivery and collection service is efficient and smooth.
Is responsible for receipt, storage and shipment of luggage and packages for guest.
Arranges for outside errands for guests such as pick‐up/delivery of packages, passport formalities and re‐validation of air‐tickets.
Arranges transportation for guest’s on arrival and departure.
Ensures driveway orderliness and manages the flow of traffic in the driveway.
Ensures that all equipment is properly cleaned and maintained.
Ensure that city knowledge is updated.
Ensure and check all equipments in Front Office Department are in working condition.
Randomly checks hotel limousine for standard.
Liaison with Events for requirement of Valet for major functions.

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