Job Description

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

• Develops a strong knowledge of the hotel\'s facilities and services and of the surrounding community.
• Provides guests with information about attractions, facilities, services, and activities in or outside the property.
• Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets.
• Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
• Organizes special functions as directed by management.
• Arranges secretarial and other office services.
• Coordinates guest requests for special services or equipment with the appropriate department.
• Contacts roomed guests periodically to ascertain any special needs.
• Handles guest complaints and solve problem to the degree possible.
• Ensure that the arrivals and departures for the day and relevant records are maintained.
• Ensure quality in all aspects of work and among the staff in the lobby.
• Ensure that regular training is conducted as per the standards.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

Qualifications

Hotel Management Degree/ Diploma or any other relevant qualification

Additional Information

Minimum of 3-4 years of Experience in International Chain Luxury Hotels with 1-2 years of Experience in same designation

GRAND MERCURE