Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Assistant Manager - Business Banking & Agri Operations
Role Overview
Genpact is inviting applications for the role of Assistant Manager, Business & Agri Banking Operations. This role is ideal for a customer-centric operations leader with strong expertise in Business Banking and Agri Lending Operations.
As an Operations Manager, you will lead a team of business banking analysts & SMEs, manage end-to-end service delivery, and partner closely with Genpact's Customer Experience Management teams and global banking clients to improve customer journeys and operational outcomes.
The ideal candidate will bring deep domain expertise in Lending Operations, a strong people leadership & customer first mindset, and the ability to challenge the status quo through innovation, automation, and continuous improvement.
Responsibilities
As part of the Business Banking Services team, you will be responsible for overseeing end-to-end Business Banking Operations, ensuring delivery excellence across service levels, compliance, and client satisfaction.
Key responsibilities include:

• Handle client operations for business lending activities, including Booking and Servicing functions, ensuring accuracy, timeliness, and compliance with banking standards.
• Audits data transactions and takes/makes client calls, is responsible for adhering to defined performance level parameters (efficiency, quality etc.)
• Bring deep domain expertise in business lending operations and act as the subject matter authority for client and internal teams.
• Apply proactive problem-solving approaches by anticipating potential challenges and addressing them before they escalate into issues.
• Drive better margins by ensuring optimal utilization of resources, automation of manual efforts, and strategic workforce deployment.
• Participate in cross-functional discussions on process standardization, system validation, customization, and integration of new technologies and tools to enhance reporting accuracy and process efficiency.
• Engage actively in new client pilots, solution design, and process reviews for new opportunities, ensuring seamless implementation and steady-state delivery.
• Ensure strict adherence to SLAs, compliance standards, and data security protocols in line with client and regulatory expectations.
• Lead, mentor, and inspire teams, building a positive and collaborative work environment that promotes accountability, learning, and high performance.
• Challenge the status quo by bringing innovative perspectives and continuously identifying new ways of working that improve efficiency and client satisfaction.

Qualifications we seek in you
Minimum qualifications

• Graduation (Bachelor's Degree in Commerce/Finance preferable)

Preferred qualifications

• Strong understanding of the end-to-end loan lifecycle, including origination, document preparation, loan booking, servicing, and closure.
• Prior experience in Business/Retail Banking/Mortgage or Finance industry. Any experience in working with Australian Bank/Mortgage of Finance industry would be helpful
• Experience in handling medium to large teams (20-25+ FTEs) in a BPO or Banking operations setup.
• Expertise in execution, solution identification, process mapping, and process documentation.
• Strong capability to manage and enhance client relationships, ensuring operational continuity, satisfaction, and long-term engagement.
• Excellent Interpersonal skills
• Experience using MIS tools and technologies (Excel, Power BI, SQL, or equivalent) to monitor performance and operational efficiency.
• Proficient in MS Office skills including MS Excel

Key Attributes for Success:

• Analytical mindset with strong problem-solving orientation.
• High degree of ownership and accountability.
• Strong collaboration and influencing skills across teams and geographies.
• Customer-centric mindset with focus on delivering value.
• Commitment to maintaining operational stability, transparency, and excellence.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required