Job Description

Job description
Some careers open more doors than others.
If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor:
We are currently seeking an experienced professional to join The Global Asset Management team.
Principal Responsibilities

• To ensure timely and error free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively in order to have timely resolution
• Excel in distribution services & investor services with special focus on corporate customers
• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
• Explore and process efficiency suggestions and contribute to achieve customer delight
• Comply with applicable regulatory requirements on qualifications required for the job profile
• Contribute to the knowledge management initiative of the customer service team.
• Contribution to recruitments / contingency / leave planning
• Ensure compliance to the process manual and FIM
• Excel in the monthly reporting process

Requirements

• A good understanding of mutual fund/security markets
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client facing role, with a bent of mind for xe2x80x98service
• Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
• NISM VA certified with valid certificate
• Knowledge of local language will be an advantage.

The location for this role is Surat, India
Useful Link
Link to Careers Site: Click
Youll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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Issued by HSBC Global Asset Management (India) Private Ltd