Job Description

C1 - Internal use Role Title: Regional BA Trainer Designation: M1 - Full time on role profile Location: Mumbai (RSO) Reporting to: Regional West Training Head (Position Open)

Job Summary: The Regional BA Trainer is responsible for designing and delivering educational makeup, sales, customer service and retail enablement programs for our Beauty Advisor workforce (Internal & External), conducting skills gap analysis, preparing learning material, and evaluating results after each training session. For this role, you will work closely with our regional sales team and internal stakeholders to identify challenges they face on?the-job and recommend ways to increase productivity & overall performance by ensuring they have the right skills to achieve business goals. Conduct trainings on various genres such as makeup skills, makeup artistry, sales skills, strategic selling, product & process knowledge, tech and digital skills, demonstration skills, value creation and beauty as a domain - besides developing individual coaching plans for all learners. The BA Trainer is expected to have a passion for learning and growth. The candidate should be a communicator and facilitator with outstanding interpersonal and time management skills. Passionate for Makeup, Beauty, continuous learning, deep knowledge of training, learning and the training domain.

Job Roles & Responsibilities: 1. Successfully deliver makeup training and retail enablement programs to ensure the BA Workforce is equipped with content, resources, and tools to effectively help the business achieve all targets 2. Lead all Training related activities including product information, competitor analysis, customer service etc and perform pre-post evaluations of the training participants to analyze effectiveness 3. Develop training material including presentations, videos, makeup & sales scripts and case studies and enhance training effectiveness through new instructional delivery strategies and presentation skills 4. Act as the educational expert to all our BA workforce and provide advice for all on job related challenges 5. Conduct On counter training for all the Beauty advisors, Skin care specialists and retail store staffs 6. Monitor trainee participation, provide feedback, coaching and support post training sessions 7. Determine training needs by shadowing Bas at retail counters, evaluations, and assessments, and conferring with their supervisors to arrive at training needs and goals 8. Review and evaluate training programs and conduct Skill gap analysis to identify areas of improvement 9. Developing individual coaching plans, providing resources and assistance, scheduling orientation with senior representatives 10. Develop individual results by providing coaching, conducting training sessions, and developing outcome improvement resources 11. Innovative, able to develop new concepts and to deliver creative solutions through Projects 12. Be versatile and skilled in delivering online and offline training programs using In-house Learning Management Systems 13. BA Operations and Admin: Recruitment and onboarding: Recruiting best in-class beauty Advisors for our retail counters and ensure they meet chain and brand standards 14. Retail Excellence: BA deployment, Manning of counters and Retail & Brand Excellence are major KPIs 15. Manage and oversee BA Performance, Motivation, Attrition and Recruitment C1 - Internal use Measuring Training Effectiveness 1. Identify competency gaps - product knowledge, process knowledge, functional skills, customer experience for assigned manpower and work towards closing gaps through training 2. Conduct role-plays, OJTs, audits and assessments of the assigned manpower including pre-training and post training effectiveness 3. Compile and Present Training Reports and tracking Training Effectiveness through Periodic Audits 4. Ensure that training coverage is in line with key performance indicators and training need analysis Desired Candidate Profile: A bachelor\'s degree in any discipline 5-6 plus years\' experience as a dynamic Makeup, Beauty, Retail Trainer or in a similar role Should be comfortable with Beauty and teaching makeup artistry as an educational topic Language Skills: Hindi and English (Proficient). Proficiency in any regional languages will be an added advantage Additional certifications in training shall be a plus Ability to manage full training cycle with virtual classroom-style presentations Curriculum development experience strongly preferred Proven experience writing compelling, concise content that simplifies complex topics Dynamic forward-thinking leader with a passion for training others for excellence Ability to self-direct, self-edit, multi-task, prioritize assignments, and manage projects Ability to utilize a training methodology to deliver content to a diverse audience Must possess the ability to read and analyze sales reporting information Hands-on experience with e-learning platforms (Added Advantage) Certifications in Makeup Artistry, Educational Frameworks or Instructional Designing would be an added advantage Strong business acumen with exceptional verbal and written communication skills required Travelling across the Southern Region is a Job Must for this role Behavioural Skills: Ability to work in a dynamic environment with limited supervision Good Analytical Skills and attention to detail Good Team player and interpersonal skills Listens to others views and consistently shares the knowledge and experience Planning and Organizational skills Excellent problem-solving capabilities and lateral thinking skills People management, Customer Management, Escalation management and excellent in Objection handling

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