Job Description

Job Title: Assistant Manager - After Sales Service

Location: Mohali

Salary: Up to ?32,000 per month

Notice Period: 0 to 15 days

Experience Required: Minimum 3-4 years in after-sales service or related roles

Key Responsibilities

:

Lead and manage the after-sales service team to ensure smooth day-to-day operations.

Ensure all customer complaints and service requests are resolved within the defined timelines.

Coordinate with internal departments and service partners to provide efficient and timely support.

Monitor service metrics and customer satisfaction, taking corrective actions when needed.

Train and guide team members for continuous performance improvement.

Maintain accurate records of complaints, resolutions, and service history.

Prepare service reports and update management at regular intervals.

Requirements:

Proven experience in after-sales service or customer support roles.

Strong team management and leadership abilities.

Excellent communication and interpersonal skills.

Customer-oriented mindset with a proactive approach.

Ability to work under pressure and manage multiple tasks efficiently.

Knowledge of CRM tools or service management software is a plus.

Interested candidates can share their CVs at kashish@jaljoy.com or can Whatsapp at 7743004520

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?32,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person