Job Description

Manage

field service operations

for cleaning equipment and automotive-grade machines, ensuring timely servicing, maintenance, and repairs across client sites. Provide

on-ground technical support

, with hands-on experience in diagnosing and resolving both electrical and mechanical issues. Implement and monitor

systems and processes

for tracking field-deployed machines, maintenance schedules, and service histories. Address and resolve

field complaints

efficiently while maintaining high service quality standards. Coordinate with the production, engineering, and quality teams to identify root causes and implement corrective and preventive actions (CAPA). Maintain detailed service logs, warranty records, and ensure

compliance with service-level agreements (SLAs)

. Build and maintain strong

customer relationships

, ensuring high levels of customer satisfaction and retention. Provide

technical training and guidance

to field technicians and junior service staff. Develop and implement strategies for

customer complaint resolution

and ensure continuous feedback improvement loops. Monitor spare parts inventory and coordinate with the procurement team to ensure timely availability of critical components. Lead initiatives to improve

service efficiency

, reduce machine downtime, and ensure first-time fix rates. Handle

AMC (Annual Maintenance Contract)

and warranty contract negotiations, renewals, and escalations. Provide regular updates and reports to senior management on field performance, client satisfaction, and service KPIs.
Should have B.Tech in Electrical or Mechanical

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

After-sales service: 5 years (Required)
Work Location: In person

Application Deadline: 04/08/2025