North America AP Operations (COE Delivery)
Own end-to-end AP delivery for US from the captive COE.
Ensure SLA adherence across invoice processing, vendor master, payments, and month-end close.
Manage escalations, critical vendors, and stakeholder expectations proactively.
Ensure compliance with SOX, internal controls, and audit requirements.
Act as Global Operations Manager / Process Owner for AP
Drive process standardization, SOPs, and control frameworks across regions.
Lead global performance reviews covering KPIs, risks, controls, and improvement actions.
Support transitions, stabilizations, and volume ramp-ups within the COE model.
Lead multi-level AP teams within the COE across shifts and geographies.
Set clear goals, conduct performance reviews, and manage ratings objectively.
Coach team members on ownership, decision-making, stakeholder management, and quality.
Build bench strength, succession plans, and a strong leadership pipeline.
Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
Identify and drive automation, digitization, and productivity improvements.
Partner with IT and Transformation teams on ERP, workflow, and RPA initiatives.
Drive root-cause analysis, Kaizens, and defect reduction
Ensure strong control environment, segregation of duties, and audit readiness.
Own remediation of audit findings and mitigation of operational risks
Essential
12-15+ years in Accounts Payable / Finance Operations, preferably in a COE or captive setup.
Strong experience managing North America AP.
Proven people-management and coaching capability.
Preferable
Hands-on experience with ERPs (SAP / Oracle / Coupa / Ariba).
Strong analytical, communication, and change-management skills.
Bachelor's Degree/MBA in Finance
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