Job Description

Manage the end-to-end e-commerce logistics process from order receipt to final

delivery.


Supervise daily operations related to picking, packing, shipping, and returns.


Ensure on-time dispatch and delivery for both domestic and international e-

commerce orders.


Monitor and evaluate logistics partners' performance through KPIs (delivery time,

loss/damage ratio, RTO rate).


Oversee e-commerce warehouse operations including inventory management,

storage layout optimization, and order picking accuracy.


Implement warehouse management systems (WMS) or optimize existing systems

for better tracking and efficiency.


Monitor stock levels, conduct regular stock audits, and minimize stock

discrepancies.


Develop and manage return-to-origin (RTO) and return-to-vendor (RTV) processes.


Work closely with customer service teams to handle returns, replacements, and

refunds efficiently.


Implement process automation tools for order tracking, inventory control, and

dispatch.


Ensure proper order tracking visibility for customers.


Coordinate with the customer support team to address logistics-related customer

complaints and grievances promptly.


Provide regular reports on logistics operations, courier performance, and order

delivery metrics.


Ensure compliance with local and international logistics regulations (e-way bills, GST

documentation, export documentation if applicable).


Maintain safety standards in warehouse and dispatch operations.


Daily Tracking of Orders and send mails to internal and customer's mail.


Reply on mails properly and ensure not a single should be pending.


PODs and Singed Copies need to send daily on mails to inter department and make

sure monthly reconciliations should happens.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Paid sick time Provident Fund
Schedule:

Day shift
Work Location: In person