Job Description

? Manage the end-to-end e-commerce logistics process from order receipt to final

delivery.

? Supervise daily operations related to picking, packing, shipping, and returns.

? Ensure on-time dispatch and delivery for both domestic and international e-

commerce orders.

? Monitor and evaluate logistics partners' performance through KPIs (delivery time,

loss/damage ratio, RTO rate).

? Oversee e-commerce warehouse operations including inventory management,

storage layout optimization, and order picking accuracy.

? Implement warehouse management systems (WMS) or optimize existing systems

for better tracking and efficiency.

? Monitor stock levels, conduct regular stock audits, and minimize stock

discrepancies.

? Develop and manage return-to-origin (RTO) and return-to-vendor (RTV) processes.

? Work closely with customer service teams to handle returns, replacements, and

refunds efficiently.

? Implement process automation tools for order tracking, inventory control, and

dispatch.

? Ensure proper order tracking visibility for customers.

? Coordinate with the customer support team to address logistics-related customer

complaints and grievances promptly.

? Provide regular reports on logistics operations, courier performance, and order

delivery metrics.

? Ensure compliance with local and international logistics regulations (e-way bills, GST

documentation, export documentation if applicable).

? Maintain safety standards in warehouse and dispatch operations.

? Daily Tracking of Orders and send mails to internal and customer's mail.

? Reply on mails properly and ensure not a single should be pending.

? PODs and Singed Copies need to send daily on mails to inter department and make

sure monthly reconciliations should happens.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Paid sick time Provident Fund
Schedule:

Day shift
Work Location: In person