Job Description

:
A Position Overview
Position Title
Assistant Key Account Manager HDFC Asset Channel
Department
HDFC Relationship Channel
Level/ Band
AM
Grade
304
B Organizational Relationships
Reports To
Area Manager
Supervises
C Job Dimensions
Geographic Area Covered
HDFC Bank Relationship
Stakeholders Internal
HDFC Bank Relationship Supervisors
External
D Key Result Areas
Organization process
Key contributions
Frequency
Training

• Prepare training material for New Phone Bankers
• Certification/ Motivation of Phone bankers
• Timely Completion of training
• Coaching callers based on quality scores for improvement
• Training to improve sales

Daily / Monthly
Quality Evaluations

• Ensure Quality Lead generation from the Phone Banker
• Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
• Timely feedback to caller
• Collect customer feedback and review scripts regularly
• Conducting Monthly certifications for the unit to assess product/process/ system.
• Analyze the training requirements bases the feedback shared.

Daily / Monthly
MIS

• Prepare the Quality MIS
• Ensure the MIS is published to the relevant stakeholders on time.

Daily/ Weekly/ Monthly
Others

• Assist in preparation of process notes or system requirements
• Projects to improve overall lead quality

E Skills Required
Technical

• Good Knowledge of MS Office / MS Excel

Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post-Graduation
Experience
At least 3-5 years of experience in call centre industry, in Quality / Training process.
Any industry
About Company:
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tatas pre-eminent leadership position in India and AIAs presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.