Job Description

:
Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.
We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a "Great Place to Work" and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, "People - Our Core," emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.
Fuel your future with us, find your wings, and S.O.A.R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.
A. Position Overview
Position Title
Assistant Key Account Manager - Axis Virtual Center
Department
Axis Bank Alternate Channel
Level/ Band
Assistant Manager/304
B. Organizational Relationships
Reports To
Regional Sales Head - Axis Virtual Center
Supervises
NA
Job Dimensions
Geographic Area Covered
Axis AVC Floor
Internal Stakeholders
Axis Supervisors / Phone Bankers
External Stakeholders
Axis Bank Clients
C. Key Result Areas
Organization process
Key contributions
Frequency
Training
Prepare training material for New Phone Bankers
Certification/ Motivation of Phone bankers
Timely Completion of training
Coaching callers based on quality scores for improvement
Training to improve sales
Daily / Monthly
Quality Evaluations
Ensure Quality Lead generation from the Phone Banker
Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
Timely feedback to caller
Collect customer feedback and review scripts regularly
Conducting Monthly certifications for the unit to assess product/process/ system.
Analyze the training requirements bases the feedback shared.
Daily / Monthly
MIS
Prepare the Quality MIS
Ensure the MIS is published to the relevant stakeholders on time.
Daily/ Weekly/ Monthly
Others
Assist in preparation of process notes or system requirements
Projects to improve overall lead quality
D. Skills Required
Technical

• Good knowledge of MS Office/MS Excel

Behavioral
Essential
Desired
Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

About Company:
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.