Oversee the day-to-day operations of all hotel departments to ensure smooth functioning and adherence to brand standards.
Support the General Manager in implementing operational strategies for efficiency, profitability, and guest satisfaction.
Ensure all departments (Front Office, F&B, Housekeeping, Maintenance, and Sales) work cohesively to achieve common goals.
2. Guest Experience Management
Maintain high levels of guest satisfaction by ensuring prompt service recovery and consistent quality standards.
Review guest feedback and coordinate with department heads to implement corrective measures.
Ensure staff are trained and motivated to deliver exceptional service experiences.
3. Financial & Business Performance
Assist in preparing annual budgets, forecasting revenue, and monitoring financial performance.
Analyze key performance indicators (RevPAR, ADR, GOP, occupancy) to optimize profitability.
Control operational expenses while maintaining service quality and efficiency.
4. Staff Management & Training
Supervise, guide, and motivate department heads and team members to achieve excellence.
Conduct regular performance reviews and assist in staff training and development programs.
Foster a positive, team-oriented work culture that aligns with the hotel's values and mission.
5. Sales & Marketing Support
Collaborate with the Sales and Marketing team to increase market share and strengthen brand presence.
Participate in business development initiatives, corporate tie-ups, and promotional activities.
Support in building long-term relationships with key clients and travel partners.
6. Compliance & Safety
Ensure compliance with all legal, health, and safety regulations.
Monitor property maintenance and cleanliness standards.
Maintain records and ensure timely audits of operational procedures and safety systems.
7. Strategic Planning & Reporting
Assist the General Manager in setting goals, reviewing operational strategies, and executing business plans.
Generate and analyze operational reports to recommend improvements.
Act as the General Manager in their absence, ensuring seamless management continuity.
Job Type: Permanent
Pay: ₹50,000.00 per year
Work Location: In person
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