8+ years in CRM, preferably in the real estate sector
Key Responsibilities:
Lead and supervise the CRM team to promptly resolve customer queries, complaints, and requests.
Oversee the entire post-sales customer journey from booking to possession, including documentation, payments, and handover.
Act as the escalation point for critical customer concerns and ensure timely and satisfactory resolution.
Maintain high levels of customer satisfaction and loyalty by improving communication and service quality.
Monitor daily operations of the CRM department and ensure adherence to company SOPs and customer service standards.
Liaise with internal departments (Sales, Legal, Finance, Engineering, etc.) to ensure seamless customer experience.
Generate regular performance and customer feedback reports and update senior management on key issues and action points.
Identify gaps in CRM processes and recommend system or process improvements.
Support the implementation of CRM software tools and ensure accurate data management and usage.
Drive initiatives to enhance customer engagement and retention.
Conduct training sessions for CRM team members to improve communication and problem-solving skills.
Key Skills & Competencies:
Strong leadership and team management skills
Excellent written and verbal communication skills
Proficiency in CRM software tools (e.g., Farvision)
Conflict resolution and customer-centric mindset
Strong reporting and analytical capabilities
Ability to multitask and handle pressure effectively
Qualifications:
Graduate in any discipline (MBA in Marketing or Customer Relationship preferred)
Proven experience in managing customer relations in real estate for at least 5 years, with team handling exposure
Job Types: Full-time, Permanent
Pay: ?30,000.00 - ?45,000.00 per month
Schedule:
Morning shift
Work Location: In person
Expected Start Date: 03/06/2025
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Job Detail
Job Id
JD3713706
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
UP, IN, India
Education
Not mentioned
Experience
Year
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MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.