Job Description

Job Responsibilities As an Assistant Front Office Manager. As the Assistant Front Office Manager, you will play a vital role in ensuring exceptional guest experiences through effective management and coordination of front office operations. Responsibilities: Assist the Front Office Manager in overseeing the daily operations of the front desk, concierge, guest services, and reservations, ensuring efficient and seamless guest check-in, check-out, and overall service delivery. Foster a culture of exceptional guest service, leading by example and coaching the front office team to provide personalized and anticipatory service to meet and exceed guest expectations. Assist in managing and resolving guest inquiries, concerns, and complaints in a prompt and professional manner, striving to achieve guest satisfaction and loyalty. Collaborate with other departments, such as Housekeeping, Sales, and Food and Beverage, to ensure smooth communication and coordination for guest needs and requests. Participate in the recruitment, training, and development of front office team members, conducting performance evaluations and providing ongoing coaching and feedback to foster a high-performing team. Assist in establishing and implementing front office procedures, standards, and policies, ensuring adherence to Taj Group standards and delivering a consistent and exceptional guest experience. Monitor front office operations, including occupancy levels, room availability, and reservation management, and make proactive recommendations to optimize room revenue and occupancy rates. Assist in managing the financial aspects of the front office, including cash handling, billing, and credit card transactions, ensuring accuracy, accountability, and adherence to established procedures. Stay updated on industry trends, new technologies, and best practices in front office operations, actively seeking opportunities for process improvements and enhancing the guest experience. Uphold high standards of professionalism, ethics, and integrity, representing The Taj Mahal Palace Mumbai with the utmost professionalism and demonstrating a commitment to Taj Group-s core values. Job Requirements Proven experience in front office operations, including guest services, reservations, and front desk management, preferably in a luxury hotel or upscale hospitality establishment. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team, fostering a positive and collaborative work environment. Excellent communication and customer service skills, with a passion for delivering exceptional guest experiences and resolving guest inquiries or concerns effectively. Sound knowledge of hotel operations and systems, including property management systems (PMS), reservations systems, and guest service technology. Exceptional organizational and multitasking abilities, with the capacity to handle various responsibilities and prioritize effectively in a fast-paced environment. Strong problem-solving and decision-making skills, with the ability to think quickly and resolve issues in a timely manner. Flexibility to work in shifts, including weekends and holidays, as required in the hospitality industry. Proficiency in English (both written and spoken), with additional language skills considered a plus. Familiarity with Taj Group standards and procedures. Bachelor-s degree in Hospitality Management or a related field is advantageous.

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