Job Description

Staff Management:

Supervise, train, and coach front desk staff, including receptionists, concierge, and bell staff, to ensure they provide exceptional customer service. Create and manage staff schedules to ensure adequate coverage.

Guest Services:

Ensure guest satisfaction by managing check-ins and check-outs efficiently and resolving guest inquiries, complaints, and requests promptly. Act as a role model for delivering exceptional guest experiences.

Operations Management:

Oversee daily front desk operations, including reservations, room assignments, and the proper functioning of the property management system (PMS).

Departmental Coordination:

Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and a seamless guest experience.

Administrative and Financial:

Manage administrative duties like accurate record-keeping, inventory of supplies, and handling guest billing. Prepare reports and analyze data to identify trends, monitor performance, and forecast revenue.

Compliance and Standards:

Ensure all hotel policies, standards, and procedures are consistently followed by the front office team. Bachelor's degree in Hospitality Management or a related field. Proven experience as a Front Office Manager or in a similar role. Proficiency with front desk software, such as a Property Management System (PMS). Strong leadership, organizational, and communication skills. Excellent problem-solving and conflict resolution abilities. Customer-service orientation. Flexibility to work shifts, including weekends and holidays
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Experience:

Hospitality: 4 years (Preferred)
Work Location: In person