Job Description

Job Category: Hotel-Front Office: What is the job?The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant / Front Office Manager, you'll support the delivery of that experience by assisting in managing all aspects of the front office - including guest registration, business center, concierge services, telephone, and reservations. You'll create a warm atmosphere that helps our guests feel at home, while supporting your team in delivering exceptional service. Your Day to Day at Holiday Inn ExpressAt Holiday Inn Express, we offer travel that's simple and smart.
From effortless check-ins to comfortable rooms with all the essentials, our focus is on helping our guests be more than ready - so we need to be too. PeopleSupport daily staffing needs, assign duties, and assist in setting team performance and development goals.Provide coaching and regular feedback to enhance team effectiveness.Ensure all team members are trained in service standards, safety regulations, and hotel systems.Promote a positive team culture aligned with IHG's True Hospitality values. Guest ExperienceEnsure the front office delivers great service and professional attention.Personally engage with guests during peak times to ensure satisfaction.Manage and resolve guest complaints effectively.Conduct routine inspections of the front office and lobby/public areas to maintain quality and cleanliness. FinancialAssist in budget preparation and help monitor expenses, labor costs, and occupancy targets.Support inventory and rate management strategies.Oversee night audit tasks in absence of Front Office Manager.Help implement upselling initiatives at the front desk to improve ADR and RevPAR. What We Need From YouBachelor's degree / higher education qualification in Hotel Management or related field.Minimum 3 years of front office/guest services experience, including at least 1 year in a supervisory/managerial role.Fluency in English is essential; additional language skills are a plus.Experience in using property management systems (PMS) preferred. How Do I Deliver This?We live IHG's promise of True Hospitality every day:True Attitude: Be genuinely caring and seek to make a difference.True Confidence: Know your role and build trust with guests.True Listening: Understand guest needs by paying attention to what they say (and don't say).True Responsiveness: Deliver what guests need quickly and thoughtfully. What We OfferCompetitive salary and benefits.Global room discounts at IHG hotels.Learning and development opportunities across the IHG network.A supportive and inclusive team culture.