Job Description

• Ensure that entire department compliance with Policies and Procedures as per the guidelines.
• Assist Front Office manager with establishing the written guidelines and control.
• Maintain staffing levels in line with hotel occupancy and productivity.
• Ensure that check lists are followed in all sections of Front Office.
• Ensure that check ins / outs are efficient within require time frame and as per defined standards. Ensure all guest entering the hotel are welcomed.
• Ensure fond farewell is extended to all guests on departure.
• Handles relevant guest comments or complaints of the hotel guests and inform to the management.
• Ensure that city knowledge is updated.
• Ensure that all internal controls are in place, inspect cash float on regular basis.
• Promotes and Drive Up selling in the hotel, identify the potential guests for Upsell. Assist FOM with setting the monthly and yearly targets of Up Selling.
• Assist Front Office Manager with recruitment by screening and conducting interviews.
• Ensure and check guest room for hotel standards and amenities.
• Assist Front Office Manager in finalizing arrival and departure gifts.
• Coordinates with reservations for arrival time of maximum guests.
• Ensure that Front Desk teams takes departure time and secure mode of payment.
• Ensure that Arrival & Departure register is updated as per local laws at all times. Also ensure that 'C' forms are made and send as per the local laws.
• Ensure all guest loyalty plans like Kids program, Frequent Guest Program and Long stay program are developed and followed.
• Ensure and check all equipment in Front Office Department are in working condition.
• Supervise handling of guest history; ensure that profile cleanup of duplicate profiles is done periodically.

• Assist Front Office Manager with forecasting of revenues and expenses all MODs like Telephone, Transport and Business Center.
• Responsible for labor costs of all service employees in the department, therefore, supervise the schedules in terms of coverage and adhere to budget guidelines.
• Checks the efficiency reports from of Hot SOS and prepares the Action Plans if required.
• Ensure upsell reports are prepared on time and sent to Finance for timely paid out of upsell incentive.
• Liaison with Manager Food & Beverage for finalizing and placement of welcome amenities.
• Monitors preparation and distribution of daily forecasts and reports prepared by Duty Managers.
• Ensure all grooming standards are in establish and adhered to.
• Performs all other job assigned by the Management.