Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


JOB PURPOSE: To assist in the managing of the complete F&B operation including Bars, Restaurants, Room Service, Groups and Conventions, Banqueting and Salon Prive, to ensure guest satisfaction, maximise profitability and maintain / reduce costs. MAIN RESPONSIBILITIES: Assist in the managing of the F&B Operation which includes Restaurants, Bars, Banqueting, Room Service and Salon Prive. Closely work with Groups & Conventions, National Sales, F&B Control, Kitchen and Finance, in ensuring that all persons are effectively communicated to at all times. Monitor that the required level of discipline and deportment is being maintained at all times by all employees. Ensure development of team members to improve their skillset for an improvement in guest experience. Responsible for Financial budgets, including all costs and revenues within the allocated portfolio. Attend to all Guest queries and complaints timeously and professionally. Ensure that standards and services are in line or above those required by the complex\xe2\x80\x99s grading and are maintained at all times. Closely work with the Promotions department to ensure the smooth running of all F&B Promotions. Monitor that IR and HR policies and procedures are applied consistently throughout the F&B department. Ensure maximised profitability through Revenue and Service Improvement Strategies and Cost Management.

Qualifications
MINIMUM REQUIREMENTS: Matric/Grade 12 3 years Management experience in Food & Beverage of which at least 1 years must be in a Senior Management capacity, overseeing a 5 Star multiple outlet Hotel School Diploma or University Degree directly related to F&B required. Computer literate in Microsoft Word, Excel and PowerPoint, Micros POS and Fidelio Materials Control. Opera Sales & Catering knowledge will be an added advantage. Good understanding of all finance disciplines including menu costing, income statement analysis, sales analysis, etc. Excellent communication skills required. Shift work is an operational requirement.
Additional Information
Management Skills
People leadership skills

• Motivator: set high standard and establishes demanding but achievable goals
• Motivators performance, give helpful feedback, review process
• Build commitment and inspire people to the best job possible
• As a leader, Communicate a clear vision of Sofitel Culture, values, standards and objective through your own attitudes, approaches and behaviors
• Encourages and rewards behaviors consistent with our culture and standards and objectives
• As developer identifies employees development needs, ensure appropriate follow up
• Participate in schedule training and development programs provided by the hotel to improve self and department standards
• Enhances individual performance, effective coaching, counseling or appropriate delegation
• Builds a strong team which works well together and which is mutually supportive
• Deals effectively with underperformance

Analyze and problem solver

• Set and explain priorities
• Listen and take into account all pertinent information
• Behaves decisively, make decisions as needed
• Maintains balance and objectivity in face of conflicting priorities and demands

Implementation and Action Taker

• Set priorities and organized own work and work of other effectively
• Inform your Outlet Managers for any system problems, suggest any improvements in existing systems and procedures
• Take personal responsibility, get things fixed without delay
• Effectively allocates resources and coordinates efforts of others to get the right job done
• Assist organization of special event which affect your the section
• Lead team to maximize productivity, without over stretching ambassadors current ability to meet the job demand

Good business operator

• Meet financial objective based on budget or forecast
• Forecast business level with accuracy
• Organized intersection cross training when level of business allowed to or needed
• Track operating expense to adhere to budget
• Conceive and develops products concepts or changes which generate incremental revenue
• Demonstrate your \xe2\x80\x9cbusiness cap\xe2\x80\x9d

Product service commitment

• Attentiveness to details, perfectionist
• Consistently monitors and adhere to Sofitel operating standards and service culture
• Luxury service oriented and proud to extend service
• Exercises a tasting and review presentation
• Deals diplomatically and skillfully with guests interactions
• Take every opportunity to be a \xe2\x80\x9csale person\xe2\x80\x9d and promote special event, promotions or the facilities

Flexibility and stress management

• Quickly adapt management style and interpersonal skill to suit his/her audience and the situation
• Stay focused to key priorities and manages time well
• Responds effectively to emergencies and changes

Team player

• Work cooperatively with EXCOM, Department Heads and Ambassadors
• Participates actively to section briefing, departmental meetings and all relevant information is passed on
• Stimulate cooperation and team work between other departments in the hotel
• Assists as required in roster issues, crunch time or in regards to sick ambassadors
• Actively ask and listen to others opinions
• Solve minors problems and related issues between department without any tension

Interpersonal sensibility and skills

• Deals effectively with ambassadors from diverse backgrounds
• Achieves the confidence and trust of superiors, peers and ambassadors
• Treats others with respect, tact and listens well
• Avoids overusing status or position power
• Earns a reputation for fairness and approachability
• Abide by Accor policy on EEO and Harassment in the work place
• Ensure than every ambassador are provided with a work place free of discrimination, harassment and victimization
• Ensure , customers and staff information and transaction are kept confidential during and after employment with the company

Sofitel public ambassadors

• Consistently behave in a manners Sofitel culture, image and standards
• Promotes the positive reputation of the hotel and Sofitel Brand
• Take an active roles in local Professional associations and community affairs
• Builds loyalty to the hotel within the community