Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Title

Asst.Facility Executive - Soft

Business unit

IFM

Reporting to

KAM

Key stakeholders

IFM

Direct Reports

Team consisting of Vendor Staffs

Duties & Responsibilities

What this job involves -

Manage and coordinate soft services, including cleaning, landscaping, waste management, pest control, and security services.



Develop and implement standard operating procedures for all soft services to maintain consistency and quality across the facility.



Select, negotiate contracts with, and oversee external service providers to ensure they meet agreed-upon service levels and Key Performance Indicators (KPIs).



Conduct regular site inspections to monitor service quality and identify areas for improvement.



Manage budgets for soft services, including forecasting, cost control, and reporting.



Ensure compliance with health and safety regulations, environmental standards, and company policies.



Handle customer complaints and feedback related to soft services, implementing corrective actions as necessary.



Coordinate with other facility management teams to ensure seamless integration of soft and hard services.



Develop and maintain positive relationships with tenants, clients, and other stakeholders.



Implement sustainable practices in soft services operations to support the organization's environmental goals.



Train and supervise in-house staff involved in soft services delivery.



Prepare regular reports on service performance, budget status, and improvement initiatives.



Performance objectives

Meet or exceed best practice in provision of services through contracts

Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.

Effective management of the team



Key skills

Responsible for daily reporting on M & E to the Assistant Engineering Manager/ Engineering Manager.

Generate Service maintenance reports on office equipments.

Generate Inventory and Purchasing of spares and consumables.

Generate Downtime and breakdown incident reports.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.