Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Assistant manager Facilities.
Role Summary
Responsible for coordinating FM service delivery for specified properties in order to meet
the SLA maintenance and service standards.
To support the Facilities Manager in any tasks related to the obligations under the contract.
Responsibilities
Assist Facility Manager in service delivery in accordance with client KPIs and SLA
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and services for the proper operation of the buildings
Coordinate with Facility Manager & the Business Units on smooth operations
Manage a program of daily inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.
Recommend continuous quality improvement practices across the Pan India, ensuring initiatives in one country are followed up in the other parts of the Pan India to maximize the benefits to Client
Cross functional coordination
Innovation towards workplace excellence
Create amazing User experience at the workplace and by creating user friendly processes.
Manage the Ticket Management tool for the respective site and reach the KPI goals.
Have a varied and creative thought process on various services and supplies for the users and site operations.
Assist in space planning for the site and have knowledge on the site ops.
Customer needs to be the priority factor and empathy towards the services is highly required.
Work hand in hand with inter and intra functional teams for smooth transactions.
Risk Management
Ensure full compliance with all local and governmental regulations and legislations
Assist Facility Manager in ensuring site risk management programs including audits are implemented and maintained
Adhere to escalation and incident reporting procedures
People Management/ Engagement
Ensure high staff morale, trust and work ethics
Coordinate with the Facility Manager - on the implementation of FM Procedures and train FM staff
Ensure an environment that supports teamwork, co-operation and performance excellence within team
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organization
Provide a cooperative environment with client and customers, ensuring high levels of engagement
Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service
Proactively understand the customers/ employees needs and act on them before being requested
Finance Management
Preparation of site operational budget for the financial year
Forecast of monthly & quarterly expenses
Adherence to the budget forecast and spend.
Approvals in the JLL Finance tools.
Invoice management.
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Approvals of PO's
Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices
Other Key Activities
Developing interesting & fun user engagement activities
Cross site audit
Key Performance Measures
Compliance with service provision as detailed in the contract.
Compliance with the Health and Safety responsibilities.
High Customer Satisfaction rating as measured in regular surveys.
Compliance with Best Practice documentation.
Pursue continuous improvement
Reporting requirement
Prepare and collate IFM reporting as required and on a timely basis.
Prepare and collate Finance report as required and on a timely basis.
Prepare, track vendor cost as required for reporting.
Assist in track and prepare of budgets for approval.
Provide monthly services report to client.
Requirements

• Bachelor's degree or equivalent work experience in Facilities Management with

management/technical emphasis.

• Minimum of 5 years industry experience required either in the corporate environment, facilities /hospitality or relevant field.

Personal Effectiveness
Provide an effective contribution to the team's delivery.
Contributes via regular feedback, to the overall performance of the delivery team.
Works towards individual targets, monitor and manages individual performance.
Proactive and self-starter
Team player
Location:
On-site -Bengaluru, KA
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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