Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Facility Manager

Work Dynamics

What this job involves

• To provide administrative support to the Facilities Management team at assigned Facilities.
• To ensure timely and accurate completion FM reports pertaining to assigned Facilities
• Be accessible for escalation of all FM related issues
• Oversee the Helpdesk work process
• Provide management advice to Helpdesk operators for escalated issues
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
• Oversee the Mailroom process.
• Provide management advice to Helpdesk operators for escalated issues
• Oversee the Front Office function
• Ensure visitors are promptly attended by the Front Office Executives (FOE)
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
• Oversee the Housekeeping Services
• Overall service delivery assessment of HK vendor.
• Coordination meetings with vendor for resolution of service issues
• Overall coordination with all service providing vendors.
• Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division
• Establish and enforce nutritional standards for dining establishments based on accepted industry standards. Review & plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Investigate and resolve complaints regarding food quality, service, or special events catering.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity prior to beginning of food service.
• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control for food preparation & service area.
• Establish standards for generating customer feedbacks.
• Maintain food and equipment inventories, and keep inventory records.
• Record the number, type, and cost of items sold in order to determine which items may be unpopular or less preferred.
• Review work procedures and operational processes of the catering vendor in order to determine ways to improve service, performance, and/or safety.
• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
• Reviews food production schedules and catering events to determine variety and quantity of foods to prepare.
• Reviews scheduled catering event requests weekly and process them with help of the catering vendor.
• Develops and implements systems and processes to establish and maintain records for the cafeteria operation and conduct hygiene audits internally & with help of external agency.
• Performs miscellaneous job-related duties as assigned.

Performance objectives

• Cafeteria & Kitchen Operations
• Client Satisfaction Review
• Catering Feedback Analysis Effective
• Vendor Contract Management
• Attrition tracking & control measures

• Ability to communicate effectively, both orally and in writing.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Records maintenance and report generation skills.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Skill in the use of computers, Windows-based operating environment.
• Ability to foster a cooperative work environment.
• Employee development and performance management skills.
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Ability to analyze event requests and to assess catering product and equipment requirements
• Vendor Management Skills
• Well-groomed and presentable all the time.

Sound like you? To apply you need to have:

Core facilities management skills

If you\xe2\x80\x99re a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.

Outstanding team prowess

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that\xe2\x80\x99s great\xe2\x80\x94the ability to bring about positive changes and follow through with them will come in handy for this role.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

\xe2\x80\x93Mumbai, MH

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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