Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables.

Provide all administrative support to the Facilities Management team



Responsibilities

Be accessible for escalation of all FM related issues for the facility

Oversee the Helpdesk work process

Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client

Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.

Vendor invoices processing aligned with BA Continuum Solution's finance process.

Statutory compliance check of all vendor invoices.

Routinely Inspect all services to ensure performance measures are being maintained

Effectively manage ECRES to ensure an on time deliverable system

Set stretch targets for self to achieve maximum team performance

Contribute to the Weekly FM Meeting Minutes

Contribute to the Monthly Management Report to client and other reports as required

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Manage all Health and Safety issues and actively participate in Health and Safety reviews

Ensure immediate response to Priority Calls

Evaluates records to forecast department personnel requirements

Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

Inspect the turn out and attendance of the staff and sign the shift register

Oversee the Housekeeping Services during the 'shift

Muster all the housekeeping staff during the day before deployment and communicate the priorities of the day

Inspect the turn out and attendance of the staff and sign the shift register

Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

Keep stock of all consumables

Ensure orders are dispatched in time and follow up with the stores to ensure timely supply

Adhere to the Client procurement procedures

Generate Monthly Management Reports in the agreed format to the FM

Take rounds of the facility regularly to identify issues in Housekeeping/security and Cafeteria etc. and initiate immediate rectification actions

Manage the FM vendors for the facility assigned and take appropriate actions for issues in consultation with the FM

Be responsible for adherence of all FM procedures for the facility assigned

Performs additional job duties as requested

Property Operations

Ownership of the day-to-day administration, including reports generation of the stocks tracker.

Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by BA Continuum Solution

Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM

Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client

Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.

Vendor invoices processing aligned with BA Continuum Solution's finance process.

Statutory compliance check of all vendor invoices.

Routinely Inspect all services to ensure performance measures are being maintained

Contribute to the Weekly FM Meeting Minutes

Contribute to the Monthly Management Report and other reports as required

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Manage all Health and Safety issues and actively participate in Health and Safety reviews



To ensure timely and accurate completion of FM reports pertaining to soft services

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.