Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Job Title - Assistant Facility Manager (Integrated Facilities Management)



Summary

To provide comprehensive facility management for services to the client, with a focus on continuous improvement. Achievement of the Key Performance Indicators and Service Level Agreements targets.

POSITION GOALS:

To provide administrative support to FM for site teams

To provide comprehensive management of services covering all facility services to the client with the focus of continuous improvement

To achieve financial and other targets given by Facility Manger.

Achievement of the service level agreements.

ROLES AND RESPONSIBILITIES:

Site Operations Management

Monitoring of Housekeeping related activities

Arrangement of all consumables and supplies for Client / VIP visits

Interfacing with the pest control for carrying out the pest control activities at the facility.

Monitoring the mail room activities

Preparing the Daily/Weekly and Monthly reports

Collecting all documents from the vendor for compliance audit

Interacting with the Housekeeping vendor.

Taking facility rounds and find out snags and logging complaint with the Help Desk.

Follow up and close the complaint logged.

Effectively manage Facility team to ensure an on time deliverable system.

Routinely Inspect all services to ensure performance measures are being maintained

Provide assistance to FM in all administrative functions, security issues and Facility services and any other administrative functions deemed by Client

Ownership of the Day to day administration, including reports generation of the stocks tracker.

Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day

Inspect the turn out and attendance of the staff and sign the shift register

Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions

Communicate to the FM all incidents issues and pending problems

Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions

Vendor Management:

Vendor grooming and real time monitoring of services and periodic reviews and ensure adherence to SLA

Carrying out Vendor Background Checks.

Processing of vendor Invoices

Others:

Maintaining external employee data.

Preparing floor register for Health and Safety Issues

Compile and update site account details.

Coordinate and organize events requested

Assist in the preparation of Daily reports, Weekly Report and Monthly Management Report

24/7 emergency call support and site attendance is required

Participate in emergency evacuation procedures including crisis management and business continuity.

CANDIDATE SPECIFICATION:

KEY SELECTION CRITERIA



Ideal Experience

Tertiary qualifications in property, building or facilities management preferable

Excellent people skills and ability to interact with a wide range of client staff and demands

Demonstrated experience with tendering and service improvement initiatives required.

Knowledge of occupational safety requirements

Strong PC literacy and proven ability to manage daily activities using various systems.



Key Performance Measures

Reports on time

Accurate billing and invoicing

Zero stock out of situation

Maintain high standards of housekeeping of facility.



Assistant Facility Manager (Integrated Facilities Management)

What this job involves:

Prioritizing the facilities' needs Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you'll strive for continuous improvement in the process.



You'll also keep an eye out on the property's supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you'll manage supply and service contracts as approved by clients.

In addition, you'll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You'll also be on top of health and safety issues that may arise, and actively participate in reviewing them.



Also, part of your mandate is to monitor the property's budget. As the person in charge, you'll make sure that there's enough petty cash to support operations. You'll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations.



Client satisfaction is second nature to the person in charge. In this role, you'll take on difficult issues and seek out opportunities to improve operations. You'll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

In addition, you'll carry out routine service audits to ensure that the team maintains its overall performance. You'll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Sound like you? To apply you need to have:

Strong knowledge of property operations.

Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years' experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.



Solid background in team management

Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.