Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JOB DESCRIPTION
TITLE
AFM Soft Services
BUSINESS UNIT
Integrated Facilities Management
LOCATION
Deloitte Campus, Hi Tech City, Hyderabad
REPORTING TO
Campus Manager
DIRECT REPORTS
FE Soft Services
POSITION GOALS
xc2xb7 To provide administrative support to the Facilities Management team at Deloitte, Hyderabad.
xc2xb7 To ensure timely and accurate completion FM reports pertaining to Deloitte, Hyderabad.
DUTIES & RESPONSIBILITIES
xc2xb7 Be accessible for escalation of all FM related issues:
Oversee the Helpdesk work process
xc2xb7 Provide management advice to Helpdesk operators for escalated issues
xc2xb7 Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Oversee the Reception.
xc2xb7 Oversee the Front Office function
xc2xb7 Ensure visitors are promptly attended by the Front Office Executives (FOE)
xc2xb7 Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained
Oversee the Housekeeping Services
xc2xb7 Overall service delivery assessment of HK vendor.
xc2xb7 Coordination meetings with vendor for resolution of service issues
xc2xb7 Evaluate vendor performance
xc2xb7 Ensure that vendor manpower reports at site as per agreed terms and conditions.
xc2xb7 Undertake audit of the attendance and check their grooming.
Oversee Cafeteria Services
xc2xb7 Ensure that the caterers are maintaining highest standards of hygiene in the services area
xc2xb7 Ensure that the quality and quantity of the food supplies are meeting the requirements
xc2xb7 When the food supplies run out, escalate the matter to the caterers management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
xc2xb7 Overall coordination with all service providing vendors.
xc2xb7 Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
xc2xb7 Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division
EMPLOYEE SPECIFICATIONS
xc2xb7 Graduate in any discipline
xc2xb7 5 7 years experience in facilities management
xc2xb7 Tertiary qualifications in hotel management / building management and/or business desirable.
xc2xb7 Excellent communication skills and ability to converse in English.
xc2xb7 Proven ability to function effectively as part of a team
xc2xb7 Proven ability to initiate and follow through with
improvement initiatives
KEY PERFORMANCE
MEASURES
xc2xb7 Overall client satisfaction by achieving SLA targets
xc2xb7 Timely resolution of helpdesk complaints
xc2xb7 Effective team coordination of direct and vendor staff for efficient service delivery
Approved by:
Dated:
Employee:
Dated:
Location:
On-site Hyderabad, TS
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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