Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Lead the JLL management team in the delivery of facility management services.

Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.

Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.

Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.

Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors.

Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.

Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.

Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, Jones Lang LaSalle and its subcontractors.

Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.

Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.

Advise Client on future year maintenance budgets as and when requested for.

Maintain all records related to the performance of facility management operations on Client site

Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.

Ensure that the subcontractors have a planned, structured and solution-based approach to the delivery of maintenance services.

Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.

Scheduled cross feedback from subcontractors and Client staff on our process to improve services level & satisfaction in organisation.

Train team members on all Quality policies & procedures.

Audit sub-contractors on quality of materials & upkeep of the site.

Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.

Interface with the JLL's HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.

Prepare and review the preventive maintenance register on a monthly basis and update the same to JLL Operations Manager.

Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.

Liaison with the client Finance team

Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.

Develop MIS reports for Jones Lang LaSalle's management team and necessary client reporting.

Chair the monthly progress meeting during the absence of operations manager.

Duties are in accordance with the Scope of Work & include:

General Administration & Management:

Client & Business Unit Liaison

Team management including Vendor team (onsite personnel)

Prepare, submit and review Monthly Report to client

Preparation and submission of management reports/analysis as and when required by client

Expense tracking oversight and invoice management

Assistance to Client - FM for preparation of Annual Budget

Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual implementation and management



Property Services, Routine & Ad-Hoc Maintenance

Oversee operation and maintenance of facilities; M&E matters, housekeeping, conference rooms, resolving operational issues, etc



Operational Risk Management

Update and implement Emergency Response plan; drills etc as required

After office hours facilities assistance response

Operational Audits and Compliance

Escalation of Incidents/Problems



Vendor & Contractor Management

Evaluate Vendor Procurement & Contracts Administration & Management



Moves, Adds & Change Management (MAC)

Oversee office churn/internal box moves



Meet or exceed best practice in provision of services through contracts

Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.

Effective management of the team.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.