Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As an Assistant Facilities Manager, Soft Services at JLL, you will ensure a safer and more comfortable work environment while planning and executing preparations for meetings, conferences, and VIP visits with comprehensive coordination and management capabilities. This role requires managing mailroom, front office, and housekeeping operations while performing daily workarounds at site to maintain high standards and quickly identifying and resolving facility issues. You will provide input and ideas to help optimize facility performance while reviewing vendor services and coordinating resolution of service issues within established service level agreements. This comprehensive assistant facilities manager soft services role involves remaining mobile and capable of working from other locations as needed while coordinating vendors, reviewing their services and resolving any service issues within SLA requirements. You will connect with business units and employees for feedback and issue resolution while managing third-party vendor staff to maintain the floors as per SLAs and defined KPIs. You will be innovative and creative for continuous improvement and bring in new ideas while following JLL values and principles, directly contributing to JLL's mission of delivering exceptional soft services excellence through comprehensive operations coordination, vendor management, and workplace optimization that ensures superior work environment safety, comfort, and operational efficiency across diverse commercial real estate environments.

What your day-to-day will look like:

Ensure safer and more comfortable work environment while planning and executing preparations for meetings, conferences, and VIP visits with comprehensive coordination

Manage mailroom, front office, and housekeeping operations while performing daily workarounds at site to maintain high standards for operational excellence

Quickly identify and resolve facility issues while providing input and ideas to help optimize facility performance through strategic recommendations and solutions

Review vendor services and coordinate resolution of service issues while remaining mobile and capable of working from other locations as needed

Coordinate vendors while reviewing their services and resolving any service issues within SLA requirements for comprehensive vendor performance management

Connect with business units and employees for feedback and issue resolution while managing third-party vendor staff to maintain floors per SLAs and KPIs

Be innovative and creative for continuous improvement while bringing in new ideas for enhanced operational efficiency and workplace optimization

Follow JLL values and principles while maintaining high standards across all soft services operations and vendor coordination activities for excellence delivery.

Required Qualifications:

Understanding of safer and more comfortable work environment maintenance while demonstrating meetings, conferences, and VIP visits preparation and execution capabilities

Experience with mailroom, front office, and housekeeping operations management while performing daily workarounds at site to maintain high standards

Ability to quickly identify and resolve facility issues while providing input and ideas to help optimize facility performance through strategic solutions

Knowledge of vendor services review and service issues resolution coordination while demonstrating mobility and capability of working from other locations

Experience with vendor coordination while understanding services review and service issues resolution within SLA requirements for comprehensive performance management

Understanding of business units and employees connection for feedback and issue resolution while managing third-party vendor staff for floors maintenance

Knowledge of SLAs and defined KPIs compliance while demonstrating innovative and creative approach for continuous improvement and new ideas implementation

Understanding of JLL values and principles following while maintaining comprehensive soft services operations coordination and vendor management excellence.

Preferred Qualifications:

Experience with meetings, conferences, and VIP visits comprehensive preparation and execution while understanding work environment safety and comfort optimization

Knowledge of mailroom, front office, and housekeeping operations comprehensive management while demonstrating daily workarounds performance for standards maintenance

Understanding of facility issues identification and resolution capabilities while providing facility performance optimization input and ideas through strategic recommendations

Experience with vendor services comprehensive review and service issues coordination resolution while demonstrating mobile work capabilities from multiple locations

Knowledge of vendor coordination comprehensive management while understanding services review and SLA requirements compliance for performance excellence

Experience with business units and employees feedback connection while demonstrating third-party vendor staff management for floors maintenance per KPIs

Understanding of continuous improvement innovative and creative approach while bringing new ideas for operational efficiency and workplace optimization enhancement

Background in JLL values and principles comprehensive following while maintaining soft services operations excellence and vendor coordination across commercial environments.

Location:

On-site



At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.



JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.