Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

This position is responsible for supporting overall low side soft services operations, ensuring immediate response to priority calls and maintaining high standards of housekeeping and facility upkeep. You will assist in managing budgets, leveraging technology, and maintaining relationships with employees, managers, executives, suppliers, vendors, and client stakeholders. This role contributes to JLL's business objectives by delivering high-quality, prompt, and courteous facility management services that support client business needs while implementing cost savings initiatives and optimizing operational efficiency in a safe working environment.

What your day-to-day will look like:

Conduct scheduled and surprise facility walkarounds to ensure high housekeeping standards and timely closure of trouble tickets within SLAs

Assist in preparing and managing budgets while advising business on efficiency and cost-effectiveness improvements

Support oversight of mail room services, medical room, and ambulance services while ensuring accruals are submitted with minimal variance

Assist in coordinating business unit moves in sync with space management teams and handle emergency situations

Support monitoring of Facilities Assistant managers and executives, helping assign tasks and provide guidance

Provide escalation support for facility management related issues and help maintain site compliance scores per statutory norms

Assist with technology tools implementation, support finance team with annual budgets, and help prepare monthly and quarterly business reviews.

Required Qualifications:

High school diploma or graduate degree

Minimum 4 years of experience in facilities/property management, hospitality, or related field

Knowledge of technology applications with strong organizational and verbal communication skills

Strong customer focus including critical thinking, problem-solving skills, and empathy

Ability to work independently with little supervision and handle stressful situations effectively

Positive, professional attitude with self-motivation, confidence, energy, and flexibility

Experience with client reporting and report preparation.

Preferred Qualifications:

Demonstrated experience with continuous improvement initiatives

Background in budget support and cost savings implementation

Experience in vendor management and scorecard analysis

Knowledge of inventory management, supplies procurement, and stock management

Familiarity with compliance requirements and statutory norms

Experience in emergency response procedures and medical situation management.

Location:

Onsite



At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.



JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.