Job Description

Description :

• Leads, directs and manages operations for account to ensure that the operations staff executes service agreements at or above the client\'s standards.
• Maximize profitability through superior service, effective and prompt communications and follow-up on all pending matters.
• Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Manage revenue and expenses to budget constraints.
• Trains, develops and motivates employees to peak performance and growth in their knowledge and responsibilities
• Manages the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).

Other duties as assigned

• Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
• The ability to work in a fast-paced environment.

Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.