Job Description

Urban Yatra is a trusted

Destination Management Company (DMC)

offering authentic, seamless, and culturally rich travel experiences. We curate journeys across India's most sacred, historic, and culturally significant destinations, ensuring travelers experience the essence of tradition, spirituality, and culture.

Role Overview

We are seeking a

detail-oriented and proactive Assistant Executive - MIS & Operations

to join our dynamic team. The role involves managing daily operations, handling client interactions, preparing MIS reports, and ensuring smooth travel arrangements for our customers. The ideal candidate should have strong analytical and communication skills, proficiency in

MS Excel

, and prior experience in the travel industry.

Key Responsibilities

Explain and promote the benefits of Urban Yatra's travel services to potential clients. Handle customer queries via

email, WhatsApp, and calls

with prompt follow-ups. Convert inquiries into confirmed bookings through consistent follow-ups. Prepare

customized itineraries

as per client needs, preferences, and budgets. Manage bookings for

air tickets, hotels, local transportation, and holiday packages

. Prepare and maintain

MIS reports

using advanced Excel tools (VLOOKUP, Pivot Tables, Charts, etc.). Share

introductory emails, proposals, and marketing flyers

with prospects and existing customers. Support operations and perform additional tasks assigned by superiors. Adapt quickly to new processes and contribute to a

collaborative team environment

.

Required Skills & Qualifications

Graduate in any stream (preferably Commerce, Business Administration, or related fields). 3-5 years of relevant experience in MIS/Operations (preferably in

Travel & Tourism

). Proficiency in

MS Office (Excel, Word, PowerPoint)

. Strong communication and coordination skills. Ability to manage multiple tasks and meet deadlines. Attention to detail and problem-solving mindset.

Work Environment at Urban Yatra

Office-based role

with standard working hours. A collaborative and fast-paced team that values efficiency and customer satisfaction. Opportunity to grow within a reputed

travel & tourism DMC

.
Job Type: Full-time

Pay: ?14,000.00 - ?25,000.00 per month

Experience:

MIS & Operation: 3 years (Required) Total Work : 5 years (Required)
Work Location: In person