Job Description

Company Description

Your Fairmont Journey Starts Here:


Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Business Performance

Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable. Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals. Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

Compile and update Standard Operating Procedures for all areas of responsibility periodically. Ensure that all auditing and reporting standards are conveyed to staff and adhered to. Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner. Conduct quality control inspections of all areas of the hotel and share results with the team. Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning. Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies. Oversee operations of Laundry and Linen, Flower and Decoration.

Team Management

Monitor team members' appearance, attitude and degree of professionalism. Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business. Prepare weekly staff schedules keeping in mind anticipated business. Manage organization and cleanliness of departmental areas by conducting walk through. Perform other duties assigned by the Management.

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests' expectation while managing operational costs within budgets.

Qualifications

Knowledge and Experience

Bachelor 's degree (preferably in Tourism and Hospitality). Minimum 6 years of Housekeeping experience with 3 years at a management level Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Knowledge of hygiene, cleanliness and safety standards. Knowledge of the Opera PMS preferred. Sense of organization and attention to detail and quality.

Competencies

Strong leadership, interpersonal and training skills. Good communication and customer contact skills. Results and service oriented with an eye for details. Ability to multi-task, work well in stressful & high-pressure situations. A team player & builder. A motivator & self-starter. Well-presented and professionally groomed at all times.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.