Job Description

About Gokulam Grand Hotel, Trivandrum:

Gokulam Grand Trivandrum is a premier business-class hotel that combines comfort, efficiency, and warm hospitality. Strategically located in the heart of the city, we cater to discerning business and leisure travelers with world-class amenities, elegant accommodations, and exceptional service standards.

Position Summary:

The Assistant Executive Housekeeper supports the Executive Housekeeper in managing the daily operations of the Housekeeping department. The role involves ensuring high standards of cleanliness, guest satisfaction, staff supervision, inventory control, and adherence to hotel policies. This leadership role also includes training and mentoring staff while maintaining operational excellence in line with the brand standards of Gokulam Grand.

Key Responsibilities:

Assist in overseeing housekeeping operations including guest rooms, public areas, laundry, and back-of-house. Ensure all areas meet established cleanliness and quality standards through regular inspections. Support in scheduling and supervising housekeeping staff, ensuring efficient shift management. Coordinate with the Front Office and Maintenance departments for seamless guest service. Manage inventories and ensure proper stock levels of linen, cleaning supplies, and guest amenities. Train new and existing staff on SOPs, hygiene standards, and hotel policies. Monitor team performance and assist in conducting performance evaluations. Handle guest feedback and resolve complaints promptly and professionally. Ensure compliance with safety, hygiene, and sanitation standards as per local and hotel regulations. Maintain cost control measures and assist in budgeting and forecasting. Act as the department head in the absence of the Executive Housekeeper.

Qualifications & Experience:

Diploma or Degree in Hotel Management or a related field. Minimum 7-10 years of experience in housekeeping, with at least 2-3 years in a supervisory or assistant manager role. Prior experience in a 4- or 5-star hotel is highly desirable. Strong knowledge of housekeeping operations, cleaning standards, and guest room procedures. Proficiency in housekeeping software and MS Office tools.
Job Types: Full-time, Permanent, Fresher

Pay: ₹360,000.00 - ₹480,000.00 per year

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person