Job Description

Company Overview
MK TECH is a pioneer IT service provider based in Malaysia and a technical bridge between Korea and Malaysia. We are committed to providing simple but cost-effective Business Technology Solutions for your company. Our team is dedicated to developing one-of-a-kind and efficient solutions for our customers. Our IT solutions aim to localize high technologies in the local area. Our team provides you with innovative, cost-effective, and simple technology solutions.
Mission Statement
Our mission is to deliver top-notch engineering solutions that enhance productivity and reliability for our clients. We strive to be at the forefront of technological advancements, providing sustainable and innovative solutions that meet the ever-evolving needs of our customers.
Core Values
1. Innovation: Continuously improving and innovating our solutions to meet industry demands.
2. Quality: Commitment to the highest standards of quality in all our services.
3. Customer Focus: Prioritizing customer satisfaction and building long-term relationships.
4. Integrity: Upholding honesty and transparency in all our business dealings.
5. Teamwork: Fostering a collaborative and supportive work environment.
Services Offered
1. Automation Machinery: Design, installation, and maintenance of automation machinery and clean room equipment.
2. Technical Support: Providing 24/7 technical support to address and resolve any equipment issues.
3. System Monitoring: Continuous monitoring and maintenance of automation control systems and M&E equipment.
4. Training: Conducting training sessions for customers and technicians on product operation and maintenance.
5. Project Management: Managing improvement projects to enhance the efficiency and reliability of production machines.
The Role
You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Developing and applying mechanical designs to meet system specifications and operational requirements.
• Assisting with the qualification of the design by ensuring prototypes are built and tests are carried out.
• Delivering the technical product documentation to release the design for production.
• Ensuring effective and efficient maintenance services of electrical and field instruments and resolving any electrical and instrumentation issues.
• Ensuring electrical and instrument maintenance as per best practice, corporate policy and regulatory requirements.
• Acting as a first point of contact for complex repairs and working closely with vendors to address and resolve technical issues.
• Performing maintenance, overhaul and repair.
• Testing and validation of repair work to ensure quality.

Ideal Profile

• Possess a Degree/Diploma in Computer Science, Software Engineering, IT, Electrical, Electronic, Mechanical, or Mechatronics Engineering.Computer Science, Engineering or related field.
• Have at least 2 years experience, ideally within a Engineering or Helpdesk / Technical Support role.
• Have excellent communication and interpersonal skills.
• Highly goal driven and work well in fast paced environments
• Strong team player who can manage multiple stakeholders
• Adaptable and thrive in changing environments
• Ability to work in shifts and willing to undertake 30-60% travel.
• Proficiency in Microsoft Office and PC-based machine control systems.

Working Area:
Sanand, Ahmedabad, Gujarat.
Notes:
Local applicants are encouraged. PR or foreigner can apply, subject to company discretion if no suitable local candidates are available.
What's on Offer?

• Work in a company with a solid track record of performance
• Fantastic work culture
• Attractive Salary & Benefits
• Fostering a collaborative and supportive work environment.