Job Description

About this opportunity

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels!

• We believe in trust \xe2\x80\x93 we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other\xe2\x80\x99s technical competence deeply.

What you will do

• Responsible for solution implementations follow-up and for suggesting improvements that can lead to end-customer service improvement.
• Responsible for coordinating problem resolution involving internal support groups, customers.
• Collate requirement from customer and connect with GSC SOC team.
• Interact with Customer Business/Marketing team W.r.t insights derived from SOC platform.
• Participate in weekly/Monthly SOC governance.

You will bring

• 1 to 4 years Solid understanding of Telecom network and domains.
• Relevant Working experience on Ericsson 2G/4G RAN Nodes Configuration and Software Upgrades and troubleshooting.
• Good Understanding of Software Upgrade Process of RAN Nodes (BSC/ E-Node-B)
• Solid understanding of Interfaces and CP/UP concept, Error codes.
• Good knowledge of RAN Nodes Routine Health checkup. PBI/PKE/CSR Handling.
• Knowledge of Call flows, Signaling and protocols.
• Solid understanding of Repeaters, Routers, DAS, TMA, SIU, ESC
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Domain Support Specialist
Primary Recruiter: Preethi Arni