Job Description

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India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
Position Title
Assistant Manager - Product Information Capabilities
Function/Group
Digital & Technology
Location
Powai, Mumbai, India
Shift Timing
1.30pm -10.30pm
Role Reports to
D&T Solution Manager - PIC
Remote/Hybrid/in-Office
Hybrid
ABOUT GENERAL MILLS
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Haagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate
us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out
General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.
With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out
We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
JOB OVERVIEW
Function Overview
The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.
The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided
Purpose of the role
Ecommerce will continue to grow globally - consumers' demands are evolving, fueled by economic shifts and easy to use technology. There is a recent and massive shift in how CPG's are going to market - engaging with consumers at each digital touchpoint, leveraging data and driving omnichannel execution. General Mills Digital & Technology department is developing a best in class Product Content Management capability to accelerate growth of ecommerce channel.
Assistant Manager - PIC is a strategic and technical leadership role responsible for driving the evolution of our digital shelf content ecosystem for US and Canada. This MOP role is critical in ensuring our products show up optimally across all e-commerce channels by leading initiatives focused on advanced process improvements, robust automation, and the strategic integration of AI/ML capabilities. The ideal candidate will champion content health, accuracy, and completedness, while simultaneously building scalable solutions that enhance operational efficiency, accelerate content flow, and ultimately drive conversion to support the company's aggressive growth targets in the e-commerce space. This role requires a blend of deep technical understanding, strong leadership, and an innovative, forward-thinking mindset.
KEY ACCOUNTABILITIES
Manager of People (30%):
Lead, mentor, and develop the team of Content Publishers and Auditors, set clear priorities, conduct regular performance reviews, and facilitate growth opportunities for team members.
Act as a subject matter expert for the Ops team by thoroughly understanding the different technology solutions that the team uses on a day-to-day basis.
Proactively research and identify opportunities to leverage technology and automation to improve overall workflows and significantly reduce manual effort.
Develop relevant metrics and measures of success for the team to bring visibility on volumes, performance and operational excellence.
Prepare training materials as needed to conduct and facilitate training to increase awareness and drive the smooth adoption of technology.
Automation and technical expert (40%)
Conduct in-depth analyses of existing content life cycle (creation, enrichment, approval, publishing/syndication, and auditing) workflows to identify systemic inefficiencies, bottlenecks, and manual dependencies, envisioning future-state automated processes.
Drive API modernization for NAR digital Shelf. Lead discovery efforts into product information publication issues and translate findings into detailed user stories and acceptance criteria for development teams.
Establish comprehensive monitoring protocols for automated processes to ensure data integrity, system uptime, and prompt resolution of any issues.
Collaborate with Product Owner/Solution Manager to shape the end-to-end product strategy for digital shelf capabilities and determine business value.
QA Lead (20%):
o Formulate test strategy, prepare, review, and validate Testing Process and Metrics, Test design and Execution Techniques.
o Perform independent functional testing. Closely working with the internal teams to define testing use cases and support cross-pod testing requirements
o Work closely with the Solution Manager/Tech lead for estimation & Resource Planning, Test & Defect Management, Automation Testing etc.
Other (10%):
Champion a culture of continuous process improvement, regularly reviewing and refining workflows based on SLAs, performance data, stakeholder feedback, and evolving industry trends.
o Lead thorough process workflow for documentation, creating repository and maintenance to ensure it is updated at all times
o Track and report metrics on a regular basis.
o Identify opportunities for process improvements and establish best practices which can be applied across all customers.
REQUIRED QUALIFICATIONS AND EXPERIENCE

• Education:Bachelor's degree in Technology, IT, E-commerce, Information Systems, Computer Science, Business, Marketing, or a related field from an accredited university.
• Experience:

• 9+ years of progressive experience in E-commerce, Digital Marketing, Product Information Management, or a related technology-focused role.
• 3+ years in a leadership, Tech lead, senior analyst, or team lead role, specifically leading cross-functional teams in an agile environment.
• Web development and scripting capabilities (e.g., Python, GitHub) for automation or data manipulation.
• Proven track record of successfully leading and implementing large-scale technology projects focused on process improvements, automation, and data integration.
• Demonstrated experience with enterprise Product Information Management (PIM/MDM) and Digital Asset Management (DAM) systems (e.g., Salsify, Bynder, Adobe AEM Assets, or Sitecore DAM system)
• Experience working with data syndication partners such as 1WorldSync, Syndigo, and Salsify, and a strong understanding of GDSN Standards.
• Knows and understands QA best practices, methodologies and execute them

• Experience with change management in a technology adoption context.
• Experience working with external vendors and managing vendor relationships.
• Ability to research, plan, organize, lead, and implement new processes or technology
• Excellent problem solver with ability to lead the team to push the solution
• Strong communication and articulation skills with ability to present complex solutions, demos and is able to simplify as per audience.

PREFERRED

• Master's degree in the relevant field.
• Exposure to or experience with AI/ML concepts and their application in content management or e-commerce.
• Experience with specific workflow and project management tools like Adobe Workfront, Monday.com, JIRA or ADO.
• Experience with reporting & analytics platforms and methodologies.

Skills Required