Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Customer Relationship Manager

Work Dynamics

What this job involves:

General Purpose

Will be responsible for connecting with the business and understanding their concern, have it documented and follow up on any open points to closure. Following up on Critical FCRs, women employee concerns, poor feedback from application and have it addressed and documented. Preparing and maintaining reports and sharing with leads from time to time. Connect with business leads and maintain good rapport. Preparing presentations and conducting training sessions for the ops team.

• Job type : Full time
• Reporting Manager : CRM Lead
• No of staff managed : CRMs

Bay Connects:

\xef\x82\xb7 Preparing schedules for the week

\xef\x82\xb7 Periodic Bay connects with deals

\xef\x82\xb7 Preparing MOM with Ops team and publishing it with the businesses

\xef\x82\xb7 Meeting Valley Clients on regular basis

Connecting with Leads:

\xef\x82\xb7 Identifying the business leaders (SDL, Sr Managers & Community Leads) Meeting with business

heads

\xef\x82\xb7 Bay connects schedule planning along with the business leads

\xef\x82\xb7 Sharing the discussion points with the leads post meeting

MOM of the session:

\xef\x82\xb7 Update key MOM points and share with the projects

\xef\x82\xb7 Discussion with the Ops team about the MOM points

\xef\x82\xb7 Tracking and following up on the open MOM points and ensure closing it within the stipulated timelines

FCR review and Issue escalations \xe2\x80\x93 closure:

\xef\x82\xb7 Ensuring the FCR\xe2\x80\x99s are resolved appropriately by the team and closed within TAT

\xef\x82\xb7 Involving in cases related to female employee safety issues

\xef\x82\xb7 Helping Ops team in resolving FCR\xe2\x80\x99s and transport issues

\xef\x82\xb7 Review FCR closure responses

\xef\x82\xb7 Meeting employees / Managers / HR to resolve issues if needed

Accident / Incident \xe2\x80\x93 report handling:

\xef\x82\xb7 Analysing the incidents and ensuring safety of employees on any incident (case to case)

\xef\x82\xb7 Helping the operations team in drafting the incident reports

\xef\x82\xb7 Approval of incident report before uploading in the tool

\xef\x82\xb7 Detailed updates to be shared with the businesses and the HR group on any major incidents

BCP Information cascade:

\xef\x82\xb7 Mailers to business on transport updates in case of any disruption

\xef\x82\xb7 Periodic OTA/OTD report to be shared with the Transport Zonal Leads

Soft skills training:

\xef\x82\xb7 Maintaining a calendar for monthly Saturday training sessions

\xef\x82\xb7 Conducting trainings for Ops team on Soft Skills, Email & Telephone etiquettes, behavioural skills, etc.

Sounds like you? to apply you need to have:

Education and Experience

• Qualification : Batchelor\xe2\x80\x99s Degree
• Industry Experience: Service Industry / Client facing / Customer Service
• Overall Experience: 4 or more years of Client facing related experience such as Customer Service or Front office executive. Experience with standard data entry systems, excellent computer skills including proficiency in MS Excel 2010, Word and Outlook, standard analytic and reporting systems with some exposure to programming languages like SQL and tools like Excel etc.
• Technical Skills : 4 or more years of experience in related service industry; employee logistics and transport management preferred.

Key Competencies

• Good technical writing, documentation, and communication skills.
• Self-motivated, positive attitude and a team player.
• Strong organizational skills and the ability to deal with large volumes of data.
• Effectively prioritize and manage time and workload to meet timelines.
• Working and conceptual knowledge of databases is a plus.
• Experience in accessing and executing end user reports and dashboards from any reporting tool is a plus.
• Problem analysis
• Client service orientation
• Adaptability
• Teamwork
• Presentation skills
• Computer Knowledge
• Good knowledge of employee logistics.
• Innovative approach at work
• Quick learning ability & Positive thinking

What you can expect from us

You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great outcomes.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

Location:

On-site \xe2\x80\x93Mumbai, MH

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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