Job Description

Positions Overview:

This position is centred around building strong relationships and creating exceptional experiences for the community. Assistant Community Manager (ACM) will oversee the operations of a 15,000-25,000 sq. ft. office space, managing revenue exceeding 40 million INR annually. The ideal candidate should have hands-on experience in operational management, a proven track record of growing a community, and the ability to manage Revenue and P&L effectively. Additionally, the Assistant Community Manager will play a key role in ensuring the execution of standard protocols to maintain operational efficiency and customer satisfaction.

Key Responsibilities:

Profit Center Management

ASR and Margin Analysis

: Regularly review and optimize Average Seat Rate (ASR) and margins to ensure the profitability of the center.

Expense Control

: Keep operational expenses within budget while identifying cost-saving opportunities.

Collections

: Achieve monthly collection targets by ensuring timely client payments and addressing outstanding dues promptly.

Renewals

: Maximize contract renewals at or above the budgeted seat price, focusing on client retention.

Vendor Management

: Manage vendor relationships to ensure timely, quality services at optimized costs.

Cost Optimization

: Continuously seek ways to optimize costs without compromising on service quality.

Community Building and Engagement

Collaborative Environment

: Foster a collaborative environment among members by organizing events, building hyperlocal alliances, and forming strategic partnerships.

Community Growth

: Expand the center's community by attracting and retaining clients through networking and engagement efforts.

Client Satisfaction & Service Delivery

Renewals and Pricing

: Maximize client renewals at the budgeted seat price, ensuring strong client retention.

CSAT Score

: Maintain a CSAT (Client Satisfaction) score above target through exceptional service delivery and client engagement.

Brand Ambassadors

: Ensure that every client becomes a brand ambassador for Awfis through positive experiences and high levels of satisfaction.

Training and People Development

Guided Practice & Coaching

: Provide coaching and development opportunities for subordinates and the facility management team, ensuring they are equipped to perform effectively.

Self-Development

: Actively participate in personal development initiatives, preparing for the next level role as a Shadow Community Manager.

Vendor Management

Purchase-to-Pay Compliance

: Ensure adherence to the Purchase-to-Pay process for all vendor transactions, ensuring cost-effectiveness and compliance.

Vendor Performance

: Regularly assess and manage vendor performance, ensuring timely delivery and quality service.

Facilities Management

Centre Upkeep

: Ensure the center is maintained at the highest standards, with a focus on daily readiness.

Preventive Maintenance

: Diligently follow the Preventive Maintenance Calendar to avoid operational disruptions.

Compliance & Protocols

: Adhere to all compliance requirements, safety protocols, and governance standards.

ESG Adaptation

: Integrate Environmental-Socio-Governance (ESG) practices into the center's operations in alignment with company values.

Client Engagement, Brand, and CSR Initiatives

Client Engagement

: Execute activities that enhance client engagement, including events and brand initiatives to strengthen client relationships.

CSR Leadership

: Lead Corporate Social Responsibility (CSR) activities within the center's vicinity, ensuring alignment with company goals.

Execution of Company Initiatives

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Company Initiatives

: Actively participate in and execute all company-driven initiatives, ensuring alignment with corporate goals and objectives.