Job Description

Job Title: Assistant Clinic in charge

Reports to: Clinic in charge/Regional Manager

Job Summary:

The Assistant Clinic In charge is responsible for supporting the Clinic in charge in ensuring smooth day-to-day operations, managing patient care, overseeing staff, and maintaining high standards of service quality at the clinic. This role requires strong organizational skills, attention to detail, and a commitment to providing a positive patient experience.

Key Responsibilities:

1. Operational Support:

o Assist the Clinic in charge in daily clinic operations, including appointment scheduling, patient registrations, and managing walk-ins.

o Ensure all clinic areas are clean, well-organized, and fully stocked.

o Handle patient inquiries, complaints, and feedback professionally.

2. Patient Management:

o Coordinate with doctors and support staff to ensure timely and efficient patient care.

o Ensure that patients are well-informed about their appointments, follow-up care, and payment processes.

o Oversee patient records, ensuring accuracy and confidentiality.

3. Staff Supervision:

o Assist in managing clinic staff, ensuring they adhere to protocols and maintain a high level of professionalism.

o Conduct briefings and provide necessary updates or training as required.

o Schedule shifts and manage attendance, ensuring adequate coverage during operating hours.

4. Inventory and Supplies Management:

o Monitor clinic inventory, including medical supplies and equipment.

o Place orders for restocking as necessary to avoid shortages.

o Maintain records of stock levels and coordinate with the procurement team.

5. Administrative Tasks:

o Support the Clinic in charge in handling administrative tasks, including report generation, documentation, and filing.

o Oversee billing and ensure accurate processing of payments.

o Ensure compliance with clinic policies and procedures.

6. Quality Assurance:

o Regularly review clinic procedures to ensure adherence to healthcare standards and best practices.

o Coordinate with Sr. Management to implement corrective actions where needed.

7. Communication and Coordination:

o Act as a point of contact between the clinic team and external departments, such as HR, Finance, and Marketing.

o Communicate updates, policy changes, or important information to clinic staff promptly.

Requirements:

Skills:
o Strong organizational and multitasking abilities.

o Excellent communication and interpersonal skills.

o Proficient in MS Office and clinic management software.

o Ability to handle stressful situations with professionalism and empathy.

Other Requirements:

Language Proficiency: Proficiency in local languages is a plus. Work Hours: Flexibility to work shifts, including weekends if required.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?28,000.00 per month

Benefits:

Provident Fund
Experience:

Healthcare industry only: 5 years (Preferred)
Work Location: In person