Job Description

Job Title:

Assistant Branch Manager (NBFC)

Department:

Branch Operations / Sales / Collections

Reporting To:

Branch Manager / Area Manager

Job Purpose:

To assist the Branch Manager in overseeing the day-to-day operations of the branch, ensure smooth functioning across sales, collections, and customer service, and contribute to business growth and compliance within NBFC policies and guidelines.

Key Responsibilities:1. Branch Operations Management

Support the Branch Manager in supervising overall branch activities. Ensure smooth functioning of loan disbursement, customer service, and collections. Monitor and maintain operational discipline, cash handling, and documentation accuracy. Ensure adherence to NBFC policies, audit, and compliance norms.

2. Business Development & Sales

Drive sales of loan products (e.g., gold loans, business loans, vehicle loans, personal loans). Support in achieving monthly and quarterly branch targets. Identify and develop new business opportunities through local marketing and customer engagement. Guide and motivate the team to achieve sales and revenue goals. Cross-sell insurance and other financial products.

3. Customer Relationship Management

Ensure high-quality customer service and satisfaction. Handle escalated customer issues and resolve them promptly. Build and maintain strong relationships with key customers and local partners. Oversee verification and KYC processes to maintain data accuracy.

4. Collections & Recovery Support

Monitor daily collection performance and delinquency levels. Support the collections team in following up on overdue accounts. Ensure recovery efforts are carried out as per company policy. Maintain MIS and collection reports for review.

5. Staff Supervision & Training

Supervise and guide executives, field officers, and support staff. Plan work schedules and allocate responsibilities efficiently. Train staff on sales techniques, customer service, and operational procedures. Maintain team discipline, punctuality, and performance tracking.

6. Reporting & Compliance

Prepare and submit daily/weekly/monthly performance reports to the Branch Manager or Area Head. Ensure all records, loan files, and registers are updated and maintained properly. Support internal and external audits. Ensure full compliance with company policies, RBI norms, and local laws.

Key Skills Required:

Strong leadership and team management skills. Excellent communication and interpersonal skills. Good knowledge of NBFC operations, loan products, and collection processes. Target-oriented, proactive, and customer-focused. Proficient in MS Office and loan management software.

Educational Qualification:

Graduate (Commerce / Business / Finance preferred). MBA or PG Diploma in Finance / Marketing is an added advantage.

Experience:

Minimum 3-6 years of experience in NBFC / Banking sector. At least 1-2 years in a supervisory or team-lead role preferred.
Job Type: Full-time

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Work Location: In person