Support the Branch Manager in achieving branch sales and revenue targets.
Generate new business leads for loan products such as gold loans, vehicle loans, personal loans, SME loans, etc.
Build and maintain strong customer relationships to enhance branch performance.
Assist in planning and executing local marketing and promotional activities.
2. Branch Operations
Oversee daily branch operations to ensure efficiency and compliance.
Handle customer inquiries, documentation, and loan processing activities.
Ensure accurate KYC verification and maintain loan files as per company policy.
Supervise cash transactions, disbursements, and collections.
3. Credit & Risk Assessment
Assist in evaluating loan proposals and verifying borrower credentials.
Ensure compliance with credit policies and risk management procedures.
Monitor overdue accounts and follow up for timely repayments.
4. Staff Supervision & Support
Guide and support branch staff in achieving individual performance targets.
Conduct on-the-job training and help in staff skill development.
Maintain teamwork, discipline, and motivation among the branch team.
5. Customer Service
Ensure high-quality customer service and prompt resolution of customer issues.
Assist in retaining existing customers and acquiring new ones through referrals.
6. Reporting & Compliance
Prepare daily, weekly, and monthly reports on business, collections, and operations.
Ensure adherence to RBI and company compliance standards.
Support internal and external audits by maintaining accurate branch records.
7. Collection & Recovery
Monitor overdue accounts and coordinate recovery actions.
Assist in implementing strategies to reduce NPAs and improve collection efficiency.
Skills & Qualifications Required
Bachelor's degree (MBA/Finance preferred).
2-5 years of experience in NBFC or banking operations.
Good knowledge of financial products and credit processes.
Strong leadership, communication, and customer service skills.
Proficiency in MS Office and financial software systems.
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Work Location: In person
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