Job Description

Job Title:

Assistant Branch Manager

Department:

Branch Operations / Sales & Collections

Reporting To:

Branch Manager / Regional Manager

Job Purpose:

To assist the Branch Manager in overseeing the day-to-day operations of the branch, ensuring smooth functioning across sales, collections, and customer service. The role focuses on achieving business targets, maintaining compliance, and ensuring overall branch profitability and performance.

Key Responsibilities:1. Branch Operations & Administration:

Support the Branch Manager in managing daily branch operations. Supervise and guide branch staff to ensure efficiency and discipline. Ensure adherence to company policies, operational standards, and compliance guidelines. Oversee cash management, document handling, and audit requirements.

2. Sales & Business Development:

Achieve branch sales targets for loan products such as personal loans, business loans, gold loans, vehicle loans, etc. Drive cross-selling of financial products including insurance and investment products. Identify new business opportunities and customer segments in the local market. Plan and execute field marketing activities to promote business growth.

3. Collections & Recovery:

Monitor daily collection activities and ensure timely recovery of dues. Support and guide collection executives to improve recovery performance. Take proactive measures to reduce NPAs (Non-Performing Assets). Coordinate with the legal/recovery team for delinquent accounts when necessary.

4. Customer Relationship & Service:

Maintain strong relationships with key customers and local stakeholders. Ensure high levels of customer satisfaction through prompt service and support. Address escalated customer complaints and resolve them effectively.

5. Team Management & Leadership:

Motivate, train, and monitor the branch team to achieve targets. Conduct regular performance reviews and provide feedback. Ensure teamwork, transparency, and discipline within the branch.

6. Reporting & Coordination:

Prepare and submit daily, weekly, and monthly reports on sales, collections, and operations. Coordinate with regional and head office teams for business, audit, and HR-related matters.

Key Skills & Competencies:

Strong leadership and people management skills. Excellent communication and interpersonal abilities. Sound understanding of NBFC financial products and branch operations. Goal-oriented and capable of working under pressure. Analytical and problem-solving mindset. Proficiency in MS Office and CRM/loan management systems.

Qualification & Experience:

Education:

Graduate / Post Graduate (MBA or equivalent preferred).

Experience:

3-5 years of experience in NBFC / Banking sector with at least 1-2 years in a supervisory or team lead role.

Language:

Proficiency in local language and English.

License:

Two-wheeler with valid driving license preferred.

Work Environment:

Branch-based role with regular field visits for business development and collections. Requires close coordination with customers, staff, and regional office teams.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person