Branch Level - Kerala (e.g. Kalpetta, Perambra, Kuttiyadi, etc.)
Department:
Operations & Sales
Reporting to:
Branch Manager / Regional Manager
Key Responsibilities:
Assist the Branch Manager in
day-to-day operations
and ensure smooth functioning of the branch.
Achieve
monthly business targets
in Gold Loan, Insurance, NCD, and SD products.
Lead, guide, and motivate branch staff to improve productivity and customer service.
Ensure
100% compliance
with company policies, audit guidelines, KYC norms, and RBI regulations.
Handle customer queries, grievances, and resolve them promptly to ensure
high customer satisfaction.
Support in conducting
local marketing campaigns, loan recovery follow-ups,
and lead generation.
Monitor
vault management, cash handling, and gold security protocols.
Review daily reports, MIS, and assist in
branch performance analysis.
Required Qualifications & Skills:
Graduate in any degree
2-5 years of experience in
Gold Loan / NBFC / Banking sector.
Strong leadership, communication, and customer service skills.
Knowledge of Insurance, NCD, and Deposit products will be an added advantage.
Proficiency in MS Office and local language (Malayalam).
Salary:
As per industry standards + Attractive incentives based on performance.
Job Title:
Senior Customer Care Executive (Sr. CCE)
Location:
Branch Level - Kerala
Department:
Sales & Operations
Reporting to:
Branch Manager / ABM
Key Responsibilities:
Handle
Gold Loan transactions
, renewals, releases, and customer service at the counter.
Achieve assigned targets in
Insurance, NCD, and SD
product sales.
Maintain proper
documentation, KYC, and system entries
as per company policy.
Ensure
accurate appraisal and safe custody of gold ornaments.
Generate leads through walk-ins, referrals, and local contacts.
Assist the ABM/BM in daily reports, cash balancing, and vault maintenance.
Maintain
branch hygiene, discipline, and customer relationship management.
Required Qualifications & Skills:
Graduate with 2-3 years of experience in
NBFC/Gold Loan/Banking sector.
Good communication, sales aptitude, and customer service orientation.
Basic computer knowledge (Excel, Email, CRM systems).
Willingness to take responsibility and achieve sales targets.
Salary:
As per company norms + Monthly incentives.
Job Types: Full-time, Permanent, Fresher
Pay: ₹16,500.00 - ₹25,000.00 per month
Benefits:
Health insurance
Work Location: In person
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