Job Description

Responsibilities & Key Deliverables
This job looks for fine talented Professional who has blend of experience like technical skills, Business excellence, Team handling, Training of Teams, Customer handling, Coordination between field & Head office etc. In brief - these accounts to Managerial role for a Territory under which one has to manage the Channels (Dealers / Authorized service points) & Customers (Farmers) from Installation of the Product, till any Post warranty issues. Good exposure of MS Office tools. Under this role, one has to perform: * Customer Centric Role

• Quality Product installation
• Tractor Service within Timeline & Quality
• Resolving Customer grievances (Workshop, Toll free, social media & Legal cases)
• Product complaints resolution with feedback to Plant HO. thru Field Technical reports. Ensure Retention of Customers - Under warranty as well as Post warranty.
• Conducting field service activities for customers.
• Ensure CSI amongst top in the industry.
• Warranty control, audit & dispute handling.
• Reduce vehicle down time & improve work quality.
• Managerial Role

• Ensure Dealership is Profitable & Sustainable
• Meet Organisational service Business targets like Spares, Lubes, accessoriesxe2x80xa6 etc.
• Capability building of dealers Manpower on technical skill and system & processes.
• Ensures Customer satisfaction among Sales & Dealers to support the function.
• Inclusion of Channels to propagate business at Dealership level as well as Organizational level. - Service Quality audit, Feedbacks , Field trials , Retro- fitments drives etc.

Preferred Industries
Automobile
Tractor
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
General Experience
4-7 years of Experience
System Generated Core Skills
Communication Skills
Customer Sensitivity
Consumer Focus
Customer Relationship Management (CRM)
Customer Support
Manpower Management
Dealer Relationship Management
Negotiation
Training & Development
Revenue Generation
SAP
Service Planning
Service Readiness Assessment
Team Building
Territory Coverage Optimization
Warranty Management
Designing Customer Experience
Service Orientation
Capability Building
Service Quality
Service Management