Job Description

Competencies
Overall Feedback
Responsibilities & Key Deliverables
As a Customer Care Manager at Mahindra & Mahindra Ltd, you will play a crucial role in ensuring the serviceability and maintainability of products in the Farm Division. Your responsibilities will include:

• Providing inputs to the product development team during proto-stage to enhance service quality
• Preparing products for launch by creating service kits and defining inventory norms
• Developing and updating product literature such as manuals and catalogues
• Designing special service tools to improve service quality at dealerships
• Enabling the MEC team to provide training on new products

Preferred Industries
Automobile
Tractor
Education Qualification
To qualify for this role, you should possess a diploma or bachelor's degree in engineering, with specializations such as Mechanical, Automobile, or Agriculture. Additionally, having relevant certifications in customer service or product management would be advantageous.
General Experience
The ideal candidate should have 4-7 years of experience in a related industry, preferably in the automobile or tractor sector. Experience in service management, customer support, and dealer relationship management will be beneficial.
Critical Experience
Critical experience for this role includes strong communication skills, customer sensitivity, negotiation abilities, and a track record of effective project management. Knowledge of SAP and experience in developing training programs and improving service quality will be essential for success in this position.
System Generated Core Skills
Communication Skills
Customer Sensitivity
Consumer Focus
Customer Relationship Management (CRM)
Customer Support
Manpower Management
Dealer Relationship Management
Negotiation
Training & Development
Revenue Generation
SAP
Service Planning
Service Readiness Assessment
Team Building
Territory Coverage Optimization
Warranty Management
Designing Customer Experience
Service Orientation
Capability Building
Service Quality
Service Management
System Generated Secondary Skills